Systems Administrator

Are you a tech-savvy problem-solver who thrives on keeping systems running smoothly and making a real impact?

Join our dynamic IT team, where you will play a vital role in driving innovation, efficiency, and digital reliability across all Island Grill locations.

Island Grill is a leading QSR chain that specializes in authentic Jamaican cuisine and hospitality. Our purpose is to meet the needs of our customers by delivering home-cooked Jamaican meals for people on the go. We are committed to creating a workplace where our team members can thrive and grow through training, mentorship, and mutual support. We are seeking to engage individuals with an entrepreneurial spirit, who thrive in and enjoy high-paced environments. 

About the Role:

The IT Technician is responsible for resolving hardware, software, and network issues to ensure system efficiency and support user productivity. The role requires solid technical knowledge of operating systems, cybersecurity, and enterprise software, along with strong analytical and customer service skills.

Key Functions

• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers for all Island Grill locations.
• Install, configure, and update operating systems, software, and hardware for new and existing users.
• Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
• Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
• Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
• Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
• Support IT projects such as system upgrades, software deployments, and network expansions.
• Ensure security measures are followed to protect the integrity of data and systems.

Our Ideal Candidate:

 We are looking for someone who:

• Is able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Is able to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Possess excellent communication skills, both verbal and written
• Possess excellent problem-solving and troubleshooting skills.
• Is able to travel to off-site locations. Some after-hours and weekend work is required on a rotating schedule.

Qualifications & Experience: 

• BSc. in Information Technology, Computer science or related field
• +2 years’ experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, and integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, technical process and procedure documentation.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
• Excellent computer proficiency (MS Office - Word Excel and Outlook)
• Technical proficiency in common software and hardware technologies; proficiency in Microsoft365 is required.
• Microsoft Certification (preferred)

Interested persons should submit their application by October 31, 2025.

We appreciate and thank all applicants; however, only those shortlisted will be contacted.

#EatGoodLiveGood

Island Grill Recruitment Privacy Notice

At Island Grill, we prioritize the privacy and confidentiality of your personal data during the recruitment process. This notice is intended to inform you that this process involves the collection and use of your personal information. We collect and process your name, contact details, CV, qualifications, job preferences, interview notes, and background check data to evaluate your application and comply with legal requirements. Your data is used for application review, communication, assessments, and legal compliance. We may share your data with law enforcement, security personnel, and HR partners for background checks and psychometric assessments. If hired, your data will be managed per our employee data standards. If unsuccessful, we will retain your data for one (1) year, then securely delete it. You can access, correct, delete, or restrict processing of your data by submitting a request. We implement strong security measures to protect your personal data. Updates to this notice will be posted on our website. For questions, contact our Data Protection Officer at Design Privacy, 61 Duke Street. Thank you for trusting Island Grill with your data during the recruitment process.