System Support Administrator

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Infrastructure & Technical Services team in the capacity of:

System Support Administrator

Translate user requirements and deliver solutions using proven methodologies and documented standards to ensure consistent and predictable system operations.

Manage all application interfaces and support all Card Processing systems, ensuring that high availability and minimal downtime is experienced by our clients.

Location: Kingston 

As a System Support Administrator, you will:

• Evaluate and undertake impact analysis on major technical options and takes a leading role in proposing technical solutions for the card processing systems.
• Take responsibility for investigative work to seek effective business solutions for assigned projects.
• Take responsibility as needed for the detailed specification and modelling of recommended solutions. 
• Plan, arrange and control meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work.
• Provide ongoing support and maintenance for existing business solutions in accordance with established SLAs.
• Take technical responsibility for most stages of the life cycle for software development of all types of systems.
• Assess and allocate assignments to junior team members, taking account of individuals' abilities and the requirements of the task.
• Coordinate the preparation of detailed documentation on the operation of programs for users and computer operators.
• Undertake all work in accordance with required technical and quality standards and using appropriate methods and tools in order to achieve well-engineered products.
• Take responsibility for the preparation for implementation, so as to ensure that it is non-disruptive, and that adequate knowledge transfer to the Operations Group for post-implementation support.
• Recommend program changes to increase operating efficiency or to adapt to new system requirements.
• Apply automated and manual tools including ‘black box’ and ‘white box’ testing, to test and evaluate systems and networks under development.
• Develop procedures and support needed to ensure smooth transition with amended/new software.
• Perform thorough unit testing and peer review to ensure that quality output of development is maintained.
• Take responsibility for the definition, documentation and execution of one or more small-scale projects, providing effective leadership to team members where applicable.
• Monitor all activities against plan, providing regular and accurate reports to senior management, and client/user management as appropriate.
• Maintain links with appropriate counterparts within both software engineering and service delivery functions and plays a full part in bringing systems to implementation as detailed by the organization’s policies and methods.
• Ensure that the relevant documentation relating to projects are prepared and stored.
• Maintain contact with larger software and hardware vendors for support and to remain informed of developments within the industry.
• Work with vendors to ensure accurate satisfaction of defined specifications.
• Maintain regulatory compliance in daily activities by strictly adhering to data privacy regulations/acts and relevant cybersecurity policies, defined standards, guidelines, and procedures to avoid non-compliance and associated risks.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in Computer Science or equivalent qualification from a recognized tertiary institution.
• Minimum of two (2) years’ work experience in an IT related discipline in the financial sector.

• Minimum of five (5) years’ experience in programming / automation scripting in the payment domain. 
• Working knowledge of Oracle PL/SQL is required.
• Experience in programming languages, such as PowerBuilder, C++, Microsoft Access, Visual Basic, JBASE.
• Working knowledge of database systems and tools such as Oracle, SQL Server, Informix, DB2.
• Proficient knowledge of the Electronic Banking processes, especially ISO8583 and their interfaces.
• Proficient knowledge and experience working with Hardware Security Modules (HSM) associated with Card Processing Systems.
• Experience in structured reviews, software testing and testing tools.
• Proficiency in System Development Life Cycle methodologies.
• Demonstrated ability to design and develop moderately complex programs and program modifications.
• Experience in application systems integration of average complexity.
• Demonstrated ability for balancing project assignments together with ongoing problem resolution/change requests for multiple application systems of average complexity and timelines for both local and group wide solutions.
• Exposure to networks, databases, operating systems, hardware and other IT environmental components for mainframe, midrange and PC based systems.
• Excellent written and oral communication skill.

 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 5, 2025. 

 While we appreciate all applications, only shortlisted candidates will be contacted.