Support Services Specialist (Back Office) - Collections Experience Needed

Are you passionate about quality, compliance and excellence? Join our Quality and Compliance Department in this back office (non-phone) role. Your keen eye for detail and commitment to quality will shape our success and drive innovation.

Job Summary

We are seeking a detail-oriented and analytical support services specialist to join our dynamic Quality and Compliance Team. In this entry-level position, you will be responsible for assisting with legal media preparation, including but not limited to assisting with back-office responsibilities.

 Responsibilities:

• Accurately and efficiently pull legal media, following the department work instructions and guidelines.
• Ensure compliance when documenting consumer accounts.
• Assist with completing back-office reports and become cross-trained in back-office responsibilities.
• Escalate any/all feedback, processing delays and errors appropriately.
• Manage legal media reconciliation reports.
• Ensure adherence to all departmental standards, policies, and procedures.
• Reviewing and optimizing media processes.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding the client, their customers and assets. This is done by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Other administrative duties as needed.

Skills and Requirements:

• At least one year of experience doing 3rd Party Collections in a call center is required. 
• Minimum of 1 year experience performing quality assurance in a call center preferred but not required. 
• At least 5 CXC or GCE subjects, inclusive of English and Math
• Consistently demonstrate clear and concise written and verbal communication skills.
• Professional demeanor, dependable, and able to maintain confidential information.
• Proficiency in Microsoft Office and Excel
• Proven critical thinking and crisis management skills used to solve problems and make decisions.
• Detail-oriented 
• Ability to work in a team

Employees enjoy the following benefits: 

• Free Wi-Fi
• Annual merit pay increases
• Pension retirement plan with contributions from Radius
• Free transportation
• Excellent opportunities for advancement
• Contests prizes & giveaways
• Health, Dental, Vision, and Life Insurance
• Permanent employment (no contracts) 

Please note that this job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within the company. This job description is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This is a non- phone, non-commission role.

ALL CANDIDATES MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST