Supervisor - Projects

The Supervisor, Projects is responsible for the day-to-day coordination, supervisor, and execution of construction, renovation, and facilities-related projects.

Job Summary

The Supervisor, Projects is responsible for the day-to-day coordination, supervisor, and execution of construction, renovation, and facilities-related projects. Operating under the direction of the Manager- Properties & Facilities, the role ensures that projects are delivered efficiently, safely and in compliance with Jamaican regulatory standards. The position plays a critical role in translating project plans into on-the-ground execution, maintaining quality standards, managing contractors, and ensuring timely completion of project milestones. The Supervisor is also a key control point for monitoring site activities, enforcing safety protocols, and ensuring adherence to approved budgets and timelines.

MINIMUM EDUCATION REQUIREMENTS

• Bachelor’s Degree in Business Administration or equivalent from a recognized tertiary institution

PREFERRED EDUCATION REQUIREMENTS

• Bachelor’s Degree in Construction Management

CERTIFICATION

• Project Management

MINIMUM EXPERIENCE REQUIREMENTS

• 3 years progressive experience property management services

PREFERRED EXPERIENCE REQUIREMENTS

• 3 years in:

             - Property / Facilities Management
             - Project coordination or delivery

• Experience in multi-site managed portfolio environments

Functional/ Technical Skills

• Excellent communication skills, both oral and written
• Ability to work independently, motivated
• Organized and detail-oriented
• Good time management skills with the ability to multi-task in a fast-paced environment.
• General knowledge of construction and building materials
• Strong judgment-based problem-solving
• General knowledge of building technology systems
• Knowledge and practical experience in the use of Microsoft Office Suite
• Familiarity with NEPA permitting and environmental approvals
• Exposure to procurement, tender evaluation, and contract negotiation
• Proficient in budgeting, cost control, or financial management
• Working knowledge of:
  o National Building Code of Jamaica (NBCJ)
  o NEPA environmental permitting process
  o Jamaica Fire Brigade Act and inspection requirements
  o Occupational Safety and Health (OSH) standards
  o Electrical Installation Regulations
  o Local parish planning and approval processes
  o Environmental, waste, and public health standards
• Knowledge of business continuity planning processes

Job Responsibilities
1. Leadership and Team Management

• Lead, develop, and manage the performance of direct reports, ensuring alignment with VM Group performance management frameworks (PMAS).
• Foster a high-performance culture grounded in accountability, continuous learning, and operational excellence.
• Set, monitor, and evaluate KPIs and development plans for all direct reports.
• Provide ongoing coaching, mentorship, and performance feedback.
• Oversee administrative responsibilities including leave approvals and team resource planning.
• Lead and support investigations relating to incidents, operational breaches, or performance concerns.

2. Project Operations

• Execute and supervise all phases of project delivery (mobilization, planning, procurement, execution, monitoring, and closeout).
• Support the development of standard project documentation for each project phase
• Translate project plans into site execution activities in alignment with approved scope, timelines, and budgets.
• Monitor progress against timelines and milestones; escalate risks and delays with recommended corrective actions.
• Identify project risks related to execution, safety, cost, and timelines and
• Implement mitigation measures in line with project risk plans.
• Coordinate site mobilization including labour, materials, and contractor readiness.
• Coordinate local contractors, artisans, and service providers
• Monitor project costs, timelines, and quality at the execution level
• Validate on-site quantities, materials, and specifications against approved estimates.
• Monitor utilization of labour, materials, and equipment to ensure efficiency.
• Provide real-time feedback on site conditions impacting cost, timelines, or procurement needs.
• Lead site-level closeout activities, including snagging, inspections, and handover readiness
• Monitor site-level costs including labour, materials, and equipment to ensure that materials are used efficiently
• Identify inefficiencies, wastage, and opportunities for cost savings.
• Provide input into cost variance analysis and corrective actions
• Maintain site-level documentation to support audit and compliance requirements.
• Report incidents, delays, and control breaches promptly.

3. Projects & Capital Expenditure (CapEx)

• Identify and propose building improvement and asset enhancement projects
• Support and or develop CapEx proposals and business cases for approval
• Ensure timely completion of projects to support asset value enhancement and revenue targets
• Provide site-level validation of scope, feasibility, and cost assumptions for approved CAPEX projects.
• Monitor delivery against expected outcomes and escalate deviations.

4. Quality Assurance & Technical Compliance

• Ensure all works comply with approved drawings, technical specifications, and Jamaican Building Codes.
• Conduct routine inspections to verify workmanship and quality standards.
• Identify defects, non-compliance, or rework requirements and enforce corrective actions.
• Support milestone inspections and quality sign-offs.

5. Budgeting & Financial Management

• Monitor project spend against approved budgets at the site level (daily/weekly).
• Ensure all activities are executed within approved cost parameters.
• Identify and flag potential cost overruns early (materials, labour, variations).
• Enforce cost discipline across contractors and site activities.

6. Client & Tenant Relationship Management

• Serve as a point of contact for suppliers, third party vendor and property owner during the duration of the project fostering a collaborative, trust-based service culture
• Address client & contractor issues and ensure timely resolution to support retention and revenue stability
• Ensure that properties are delivered in full accordance with commercial agreements.

7. Contractor & Vendor Management

• Lead the procurement and management of contractors and service providers supporting property operations, including security, janitorial, landscaping, MEP maintenance, waste management, and specialist vendors.
• Establish and monitor performance metrics and SLAs to ensure quality, safety, service reliability, and value for money.
• Negotiate and administer vendor contracts in alignment with Group procurement and compliance standards.
• Certify completed works, approve invoices, and ensure accuracy of supporting documentation.
• Manage vendor performance issues and disputes firmly and constructively to protect project and operational outcomes.
• Secure information in keeping with Data Protection requirements

8. Governance, Reporting & Continuous Improvement

• Prepare and deliver structured management reports covering project performance, financial status, risks, and KPIs.
• Maintain accurate and auditable documentation to support regulatory compliance and internal governance.
• Ensure adherence to company policies, delegated authority frameworks, and audit requirements.
• Identify and implement continuous improvement initiatives to enhance operational efficiency, cost management, and service delivery.
• Assist in developing, updating, and maintaining Project Management procedural guides
• Identify opportunities to improve:

               o Operational efficiency
               o Service delivery standards
               o Cost management

• Ensure adherence to company policies on records management, delegated authority, and regulatory audits.

9. Other

• Respond proactively to emergencies.
• Identify opportunities to improve processes, reduce waste and elevate service delivery standards.
• Assist with planning and coordination of team for attendance of industry events
• Liaise with Group ICT to assist Agents with User credentials and log-in information where necessary.
• Attend Real Estate sales events and other Business Development activities for both Group and non Group events.
• Any other duty as assigned.