Subrogation/Recoveries Officer

The Subrogation/Recoveries Officer is responsible for processing insurance subrogation and recovery claims according to the company’s guidelines and customer service standards.

• Adheres to claims policies, procedures and standards, reports on breaches and advises the supervisor on deviations.
• Advises clients on claims subrogation processing/settlement requirements and general claims status.
• Reviews claims documentation for proper completion and follows procedure for efficient claim settlement and recovery.
• Handles litigation and subrogation and recovery and reinsurance matters following procedural guidelines.
• Visits/liaises with Third Party insurers as necessary.
• Liaises with Reinsurance Brokers, Attorneys/In–house Legal Officers, Brokers, Third Party insurers on subrogation/recoveries/litigation matters.
• Attends court to represent the company in litigation matters as necessary.
• Maintains and updates claims documentation for proper record management to facilitate easy retrieval, aid in decision making and ensure accuracy of payments and collections.
• Corresponds with external parties (TP insurers, Brokers, Attorneys TP representatives, Reinsurance Brokers) concerning subrogation and collection matters.
• Assists Supervisor with setting and achieving recovery targets.
• Adheres to Anti-Money Laundering guidelines.
• Supports the development and maintenance of a team environment by performing other related duties.
• Liaises with external customers/contractors/suppliers as and when necessary.