Store Supervisor - Lucky Dollar - (Mandeville, May Pen, Santa Cruz, Sav La Mar, Spaulding & Morant Bay)

The Store Supervisor is responsible for the general supervision of the branch operations and its employees. The job holder must also determine and fulfil the needs of the staff to ensure high levels of motivation and commitment.

Job Title: Store Supervisor

Department: Sales

Reports to: Branch Manager

Purpose: The Store Supervisor is responsible for the general supervision of the branch operations and its employees. The job holder must also determine and fulfil the needs of the staff to ensure high levels of motivation and commitment.

Duties and Responsibilities:

• Develop and maintain a thorough knowledge of the systems, policies and procedures of Unicomer Jamaica Limited.
• Responsible that customer complaints and after sales issues are logged and addressed.
• Manage receiving, storage and dispatch of customer item for repair
• Aged Stock Management and action.
• Assist with management of customer experience.
• Preparation and submission of Branch Sales Weekly Reports.
• Provide support to the Warehouse Department as required.
• Handle delivery enquiries.
• Assist with supervision and checking off the cashiers.
• Assist with opening and closing of the store.
• Responsible for the execution of price ticketing and promotions.
• Assist with supervision of branch staff.
• Relieve the Manager as required.
• Manage Outstanding Booking Report daily.
• Provide coverage as manager on duty as needed by the business
• Any other duties assigned.

Supervisory Level

The employee is responsible for assisting with the supervision of branch.

Key Competences:

• Leadership
• Organizational skills
• Performance Management
• Interpersonal Skills
• Customer Centric

Key Performance Indicators:

Personnel Specifications:

Qualification/Education

The successful candidate should possess at least a degree in Business Studies or related field.

Experience and Training

At least 2 years experience in a supervisory position in sales.

Knowledge, Skills and Abilities 

• Knowledge of policies, systems and procedures of Lucky Dollar
• Computer literate knowledge of Microsoft Word, CoSACS and Excel
• Merchandising Knowledge
• Analytical and problem-solving skills
• Good decision making and communication (written & oral) skills
• Team-building skills
• Inventory management skills
• Good customer service skills
• Good interpersonal skills
• Product knowledge

As a point of contact with customers, it is important that the Branch Supervisor leaves a good impression and must therefore be courteous and helpful at all times.

This represents a broad outline of the duties and responsibilities and cannot list in detail all tasks that the job holder will be expected to undertake.