To supervise & coordinate the daily operations of the branch providing guidance, direction and monitoring of store team members to ensure achievement of budgeted sales volumes, revenues, efficiency and other objectives/ targets; delivery of exceptional customer service.

PRINCIPAL ACCOUNTABILITES:

• Assists the Store Manager to drive sales to achieve targets by supervising, coaching and motivating the sales team and takes action to correct any negative trends observed to ensure profitability of the store and achievement of established targets.
• Recommends tactics to control expenses including completing, submitting and analysing reports to ensure compliance with established budget.
• Supervises staff re: overs and shorts explanations, compliance to cash shortage policy, sweeping of tills, bank deposits and all other related duties and submits reconciliation to Head Office to ensure that the company’s assets are appropriately documented and safeguarded.
• Coordinates the preparation for cyclical inventory and receipt of stock to avoid stock loss and over stock, ensure adherence to range plan and safeguard the assets of the company.
• Resolves escalated customer queries to ensure customer service delivery.
• Assists with maintaining the visual merchandising standards to ensure products are properly displayed to positively influence buying.
• Responsible for supervising, coaching, and mentoring staff to empower them in achieving the store's strategic goals, delivering outstanding customer experiences, and cultivating a high-performing team essential for driving store growth and profitability.
• Performs any other related duty that may be assigned to you by your management line to ensure effective operation of the store. 

JOB SPECIFICATION:

QUALIFICATION/EDUCATION AND EXPERIENCE:

• Associate Degree and/ or Diploma in Business Management Studies.
• Minimum of three (3) years’ supervisory experience in a customer service environment would be an asset.
• Computer Literacy.

KNOWLEDGE, SKILLS AND ABILITIES:

• Possess strong leadership skills, must be able to motivate and coach team, with a strong   sense of integrity.
• Strongly goal-oriented, persistent and committed.
• Excellent written and oral communication and the ability to cope well in a stress-related environment.
• Strong reporting, analytic and problem-solving skills.
• Ability to be flexible and multitask as needs arise