Store Manager

Store Manager

We are seeking an experienced and driven Store Manager to lead our operations in Providenciales. The successful candidate will oversee the general business management of the store, ensuring maximum market penetration, superior customer service, and profitability. You will serve as the "Captain" of the ship, managing daily operations, logistics, inventory control, and staff development in a fast-paced island environment.

Core Responsibilities

1. Operational Leadership

• Total Store Management: Oversee all aspects of the store’s daily operations, including retail sales, account management, inventory logistics, and safety protocols.
• P&L Responsibility: Manage the store’s Profit & Loss (P&L) statement. Analyze financial reports to identify areas for cost control, margin improvement, and revenue growth.
• Logistics & Supply Chain: Manage the unique challenges of island inventory. Ensure timely ordering, receiving, and stocking of parts to minimize "out-of-stock" scenarios for critical automotive customers.

2. Sales & Customer Service

• Market Growth: Actively drive sales by building relationships with local fleet managers, mechanics, and dealerships.
• Customer Experience: Foster a "NAPA Know How" culture. Ensure every customer—from DIY enthusiasts to professional technicians—receives expert advice and exceptional service.
• Visual Merchandising: Maintain high standards of store appearance, cleanliness, and product placement to maximize retail sales.

3. Team Development

• Staff Management: Recruit, hire, train, and mentor a diverse team of counter sales staff, drivers, and warehouse personnel.
• Performance Coaching: Set clear performance goals, conduct regular evaluations, and provide coaching to address gaps in knowledge or service delivery.
• Scheduling: Create effective work schedules to ensure coverage during peak hours (including weekends) while managing labor costs.

Qualifications & Requirements

• Experience: Minimum of 3–5 years of retail management experience. Experience in the automotive aftermarket, heavy equipment, is highly preferred.
• Education: College level or Diploma or equivalent required. A degree in Business Management or technical automotive training (ASE Certification) is a plus.
• Technical Skills:
• Strong computer literacy (POS systems, inventory management software, Microsoft Office).
• Ability to interpret financial statements (P&L) and key performance indicators (KPIs).
• Soft Skills: Exceptional leadership, communication, and conflict resolution skills. Ability to work under pressure in a high-volume environment.
• Physical Requirements: Ability to lift up to 60 lbs and stand for extended periods.

Local Legal & Employment Requirements

• Status: Preference will be given to Turks and Caicos Islanders (Belongers).
• Work Permits: Non-national applicants must be eligible for a work permit. Please note: All applications involving expatriates are subject to the approval of the TCI Work Permit Board and labor clearance processes.
• Language: Fluency in English is required. Proficiency in Spanish or Haitian Creole is an asset but not mandatory.
• Driver’s License: A valid TCI Driver’s License (or ability to obtain one immediately) is required.

Compensation & Benefits

• Salary: Competitive base salary commensurate with experience.
• Performance Bonus: Opportunity for monthly or quarterly bonuses based on store sales and profitability targets.
• Benefits:
• Health Insurance contribution (NHIP).
• National Insurance Board (NIB) contributions.
• Employee discount on parts and accessories.
• Paid vacation and public holidays.