Social Services Coordinator

The Social Services Coordinator is the lead project officer for the development and implementation of social interventions for Project STAR.

The Private Sector Organisation of Jamaica (PSOJ) has made a commitment to leverage its network and contribute to a strategic and targeted intervention aimed at transforming social and economic outcomes for communities across Jamaica. This leading private sector umbrella group seeks to facilitate a collaborative, evidence-based approach to inclusive community development and sustained violence prevention. The approach of the Social Transformation and Renewal Foundation (STAR) is towards effective partnerships, data-driven problem solving, mindset change, community-informed and owned decision making, accurate and timely reporting, and accountable systems of oversight
and governance. Project STAR’s ultimate outcome is that as one people, we are working together to transform ourselves and our communities; creating a Jamaica where all are valued, and all can thrive.

Utilising a whole of society approach to owned transformation, STAR’s partners comprise the PSOJ and the Jamaica Constabulary Force (JCF). STAR has been designed as a 5-year intervention targeting a minimum of 10 communities experiencing high levels of major crime and violence. Commencing in June 2022 and ending in 2027, the intervention will be financed through various mechanisms, including corporate sponsorship, listing on the Jamaica Social Stock
Exchange (JSSE), crowdfunding, multilateral grants and other channels.

The Social Services Coordinator – The Social Services Coordinator is the lead project officer for the development and implementation of social interventions for Project STAR. The officer has responsibility
to ensure that all project activities related to social intervention for the community, families and individuals are aligned to the stated goals of the Monitoring and Evaluation Framework of the Project.
The officer is also responsible for the coordination of engagement among the various and varied stakeholders to include the public and private sector to ensure that social interventions are effective and
efficient in achieving the stated objectives of the project.

This mixed financing approach will seek to raise enough funds to deliver the project at a scale significant enough to generate the desired outcomes, which are:

1. Mainstreamed approaches to community development that are inclusive, rigorous and integrated;
2. Communities which are safer and more resilient with improved social outcomes and reduced levels of violence; and
3. Project-wide stakeholders are more purposeful, better informed and equipped to contribute to transformational change.

STAR is aligned with the Ministry of National Security’s (MNS) framework for social and community transformation,
and it is anticipated that this alignment will result in collaborations that redound to the benefit of communities, and the
nation.

JOB DUTIES AND RESPONSIBILITIES: Social Services Coordinator Social Intervention

• In collaboration with the Community development team review the community assessment documents of the Project.
• Identify key social intervention strategies needed to meet the gaps identified in the assessments
• Work with the community and the Project STAR community officers to develop social intervention strategies documents that define the needs and propose mechanisms to meet the needs identified in the gap analysis
• Identify the key target populations within the communities for the various and varied social intervention activities hat are to be undertaken ensuring that the interventions are fit for purpose.
• Design implementation plans and budgets for the planned activities ensuring that they follow Project STAR protocols and standards
Partnership
• Develop a compendium of all social intervention programmes offered by the Government of Jamaica, Foundationsand Non-Government Organisations so as to create a database of referral agencies to support the identified needs
of the community.
• Based on the identified needs, target key agencies for partnership with the objective of delivering the servicesrequired by the community.
• Work with Executive Management of Project STAR to formulate terms of reference for the partnership agreements with key targeted agencies.
• Collaborate with the agencies to develop workplans for the delivery of key services in the communities as well as to identified individuals.
• Liaise with community officers to monitor the delivery of services to the communities and how these services can be improved for greater impact.
Social Work Case Management
• Develop a standard operating procedure for the delivery of case management services to identified persons within the communities
• Work with the communities and community officers to identify families that will be targeted for direct and intense case management intervention.
• Develop a database of households that are being targeted for social work case management interventions.
• Support the social workers in the development of the risk assessment and treatment plans for each household within the database
• Host case conference meetings to support the work of social workers to deliver case management referrals and other strategies to the identified families ensuring that there is compliance with social work practice and protocols as outlined in the SOP.
• Ensure that case workers follow the appropriate termination procedures for identified families ensuring that the defined protocols are maintained. Community Transformation Action Plans (CTAPs)
• Conduct a review of the CTAPs to assess the social intervention strategies that have been identified by the communities.
• Support community officers to design social intervention activities based on the issues identified in the CTAPs.
• Support the work of the community officers in the implementation of social intervention strategies that have been identified with the CTAPs
• Develop assessment instruments to determine the efficiency and effectiveness of social intervention activities in the CTAPs
• Support the work of the communities in the review of the CTAPs and the amendments of the action plans to meet the changing needs of the community.

Monitoring and Evaluation

• Periodically review the indicators in the Monitoring, Evaluation and Learning (MEL) Framework for Project STAR ensuring continued alignment with eh project design and implementation strategies.
• Develop the appropriate instruments to monitor or evaluate the implementation of the social interventions activities of the project assessing the achievement of stated outcomes and output targets.
• Generate monthly reports that outline the progress on key social intervention strategies and activities, highlighting the challenges and risks associated with implementation and the actions needed to manage the mitigation of any negative outcome that may impact the project’s effectiveness and efficiency.

QUALIFICATIONS & EXPERIENCE

1. Bachelor’s Degree in Social Sciences/Arts such as Management, Social Work Education or equivalent discipline.
2. At least five (5) years’ experience in Social Work or Social Services with at least 3 years in a supervisory role.
3. Minimum of seven (7) years work experience with at least three (3) in a supervisory position.
4. Demonstrated excellence in project management, and achieving key deliverables particularly in social interventions.
5. Excellent coordination, leadership, and interpersonal skills.
6. Proficiency in case documentation, reporting, and Microsoft Office tools.
7. Excellent knowledge of social work case management.
8. Highly developed critical thinking, analytical, problem solving and decision-making skills.
9. Must have proven experience in designing, implementing and managing high-impact social intervention initiatives and programmes.
10. Ability to conduct social needs assessment and evaluate social intervention programmes.
11. Sound knowledge of the operations and functions of government ministries in order to envision and support opportunities for collaborative policy making.
12. Good knowledge of monitoring and evaluation mechanisms.

A commitment to community-centered, rights-based approaches

JOB PURPOSE
The Social Services Coordinator is the lead project officer for the development and implementation of social interventions for Project STAR. The officer has responsibility to
ensure that all project activities related to social intervention for the community, families and
individuals are aligned to the stated goals of the Monitoring and Evaluation Framework of the
Project. The officer is also responsible for the coordination of engagement among the various
and varied stakeholders to include the public and private sector to ensure that social
interventions are effective and efficient in achieving the stated objectives of the project.

STRATEGIC OBJECTIVES

- Social Intervention: The streamlining of social interventions to be in alignment with
Project STAR objectives through the development, planning, coordinating, and
monitoring of activities to include case management interventions, youth development
engagement and violence prevention strategies; using different social programming
modalities.

- Partnerships: Facilitate and manage the collaboration between Project STAR and
social service providers within the public and private space by creating partnership
arrangements and monitoring these arrangements for the optimisation of social
intervention strategies ensuring higher levels of participation of community members
in social protection services.

Job Description: Social Service Coordinator

- Social Work Case Management: Support the implementation of an effective and
efficient social work praxis within Project STAR by creating and supporting a social
work case management standard operating procedure, ensuring client confidentiality
and dignity and protecting the basic tenets of the rights-based approach to human
development.

- Community Transformation Action Plans (CTAPs): Work with communities to
deliver social protection and inclusion actions captured within the (CTAPs) through
collaboration with community-based organisations and other stakeholders to develop a
social intervention strategic framework that ensures inclusion, equity and
empowerment as major outcome of the interventions that are implemented.

JOB DUTIES AND RESPONSIBILITIES

Social Intervention
• In collaboration with the Community development team review the community assessment
documents of the Project.
• Identify key social intervention strategies needed to meet the gaps identified in the
assessments
• Work with the community and the Project STAR community officers to develop social
intervention strategies documents that define the needs and propose mechanisms to meet
the needs identified in the gap analysis
• Identify the key target populations within the communities for the various and varied social
intervention activities that are to be undertaken ensuring that the interventions are fit for
purpose.
• Design implementation plans and budgets for the planned activities ensuring that they
follow Project STAR protocols and standards

Partnership
• Develop a compendium of all social intervention programmes offered by the Government
of Jamaica, Foundations and Non-Government Organisations so as to create a database of
referral agencies to support the identified needs of the community.
• Based on the identified needs, target key agencies for partnership with the objective of
delivering the services required by the community.
• Work with Executive Management of Project STAR to formulate terms of reference for
the partnership agreements with key targeted agencies.
• Collaborate with the agencies to develop workplans for the delivery of key services in the
communities as well as to identified individuals.
• Liaise with community officers to monitor the delivery of services to the communities and
how these services can be improved for greater impact.
Social Work Case Management
• Develop a standard operating procedure for the delivery of case management services to
identified persons within the communities


Job Description: Social Service Coordinator
• Work with the communities and community officers to identify families that will be
targeted for direct and intense case management intervention.
• Develop a database of households that are being targeted for social work case management
interventions.
• Facilitate the intake process by supporting the social workers within the communities in
the hosting of case conferencing meetings.
• Support the social workers in the development of the risk assessment and treatment plans
for each household within the database
• Host case conference meetings to support the work of social workers to deliver case
management referrals and other strategies to the identified families ensuring that there is
compliance with social work practice and protocols as outlined in the SOP.
• Ensure that case workers follow the appropriate termination procedures for identified
families ensuring that the defined protocols are maintained.
Community Transformation Action Plans (CTAPs)
• Conduct a review of the CTAPs to assess the social intervention strategies that have been
identified by the communities.
• Support community officers to design social intervention activities based on the issues
identified in the CTAPs.
• Support the work of the community officers in the implementation of social intervention
strategies that have been identified with the CTAPs
• Develop assessment instruments to determine the efficiency and effectiveness of social
intervention activities in the CTAPs
• Support the work of the communities in the review of the CTAPs and the amendments of
the action plans to meet the changing needs of the community.

Monitoring and Evaluation

• From time to time, review the indicators in the Monitoring, Evaluation and Learning
(MEL) Framework for Project STAR ensuring that there is relevance and fidelity to the
project design and implementation strategies.
• Develop the appropriate instruments to monitor or evaluation the implementation of the
social interventions activities of the project assessing the achievement of stated outcomes
and output targets.
• Generate monthly reports that outline the progress on key social intervention strategies and
activities, highlighting the challenges and risks associated with implementation and the
actions needed to manage the mitigation of any negative outcome that may impact the
project’s effectiveness and efficiency.
• Support the development of project reports by providing information and data on key
social interventions strategies, programmes and activities.

KEY OUTPUTS
• Annual Work Plan
• Monthly Monitoring Reports
• Private and Public Sector Partnership Agreements
• Case Management Plans
• Case Conferencing meetings notes
• Social Intervention Project Documents
• Assessment Reports
• Community Engagement Plans

QUALIFICATIONS & EXPERIENCE
1. Bachelor’s Degree in the Social Sciences/Arts such as Management, Social Work
Education or equivalent discipline.
2. At least five (5) years’ experience in Social Work or Social Services.
3. Demonstrated excellence in managing projects and achieving key deliverables.
4. Minimum of seven (7) years’ work experience with at least three (3) years in a
supervisory position.

SPECIFIC KNOWLEDGE & SKILLS
• Excellent knowledge of social work case management.
• Highly developed critical thinking, analytical, problem solving and decision-
making skills.
• Sound knowledge of Project Management techniques and practices for social
interventions.
• Must have proven experience in designing, implementing and managing high-
impact social intervention initiatives and programmes.
• Ability to lead and accept responsibility and a passion for learning and self-
improvement.
• Should have expert knowledge of and ability to utilize various facilitation tools and
techniques to effectively deliver training.
• Ability to conduct social needs assessment and evaluate social intervention
programmes.
• Sound knowledge of the operations and functions of government ministries in order
to envision and support opportunities for collaborative policy making
• Good knowledge of monitoring and evaluation mechanisms.

COMPETENCIES
• Interpersonal Skills: Ability to work effectively as part of a team;
• Integrity: should be incorruptible, honest
• Relationships and Networking: Ability to form effective linkages/associations in
furtherance of the job requirements
• Planning and organizing: Excellent planning, organizing and negotiating skills;
• Analytical Thinking: Ability to analyses and dissect information necessary for
sound decision making;
• Judgment: Critical thinker with the ability to prioritize amongst conflicting
demands;
• Results Oriented: Committed to excellence, to meeting all deadlines, results driven;
• Communication: Excellent oral and written communication skills.