Shift Management (Presto) Diego Martin

Supervisory Experience in retail food operations.

KEY RESPONSIBILITIES

1. Store Operations & Execution

• Oversee daily store operations including opening, closing, and shift coordination
• Ensure compliance with company policies (cash handling, security, inventory control)
• Monitor store standards: cleanliness, merchandising, pricing accuracy, and availability
• Execute promotional activities, displays, and merchandising plans
• Ensure proper receiving, storage, and handling of goods (including temperature-sensitive items)

2. Inventory & Stock Management

• Supervise receiving, stocking, rotation, and replenishment processes
• Monitor shrinkage, damages, and expiries and take corrective action
• Support stock counts and investigate inventory variances
• Ensure accurate processing of invoices, returns, and vendor deliveries

3. Team Leadership & Supervision

• Supervise and support team members across departments (shop floor, bakery, receiving)
• Allocate tasks and manage workflow during shifts
• Coach, train, and motivate employees to deliver high performance
• Support onboarding and ongoing training of staff
• Lead pre-shift briefings and team communication

4. Customer Experience

• Deliver and maintain high standards of customer service
• Resolve customer issues and ensure positive outcomes
• Lead by example in customer engagement and service delivery

5. Sales & Performance Support

• Support achievement of sales, productivity, and operational targets
• Monitor basic performance metrics and identify improvement opportunities
• Contribute to execution of store plans to drive sales and profitability

6. Health, Safety & Compliance

• Maintain a safe, clean, and compliant work environment
• Ensure adherence to health and safety standards and procedures

• EDUCATION & EXPERIENCE

  • Diploma or Bachelor’s degree in Business, Hospitality, or related field (preferred)
  • 1–3+ years experience in retail, food & beverage, or customer service
  • Previous supervisory or leadership experience is an asset

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  SKILLS & REQUIREMENTS

  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced, dynamic environment
  • Basic computer literacy (POS systems, Microsoft Office)
  • Strong organizational and problem-solving skills
  • Ability to work flexible hours including evenings, weekends, and public holidays

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  CORE COMPETENCIES

  • Customer-focused mindset
  • Team leadership and collaboration
  • Accountability and reliability
  • Adaptability and resilience
  • Results-oriented with attention to detail