Senior Systems Engineer

Our Senior Systems Engineer/Team Lead - to ensures the highest level of systems and infrastructure stability and performance..

Job Description

POSITION: Senior Systems Engineer/Team Lead
DEPARTMENT: Information Technology; Network Operations Centre
REPORTS TO: Chief Executive Officer        

SUPERVISES: Info Tech Support Officers (Levels I and II)

                                     Network Operation Centre Engineers (Levels 1 - III)

LIAISES: Radio Frequency, Fibre Optics, Projects, Cyber Security; 

                                    Customer Services, Sales; Accounts

JOB TYPE: Full TIme

SHIFT SCHED: Monday - Fridays - 8:00 a.m. - 5:00 pm

Saturdays and Sundays - On Cal            

WORK SETTING: Face to Face

Position Summary

The Senior Systems Engineer/Team Lead - IT & NOC is a proven professional with a passion for building high-performance, low maintenance, zero-downtime platforms, and applications. The incumbent will drive transformation in IslandNet’s telecommunication business as we transition from a traditional telecomm  model to a tech organization with engineering excellence that exceeds our customers expectation every time while demonstrating empathy for our employees, the under-served population in the Caribbean and charting a course of AI readiness within our geographic sphere.

Position Description

Our Senior Systems Engineer/Team Lead - IT & NOC is a key member of the engineering staff collaborating proactively and cooperatively with other departments to ensure the highest level of systems and infrastructure availability, stability, scalability, and performance. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.The ideal candidate has deep technical expertise in designing, implementing, and maintaining overall network infrastructure.

Position Responsibilities

As a Senior Engineer, you will:

• Provide oversight of IslandNet’s Network (IT and NOC) and ensure operational efficiency .

• Conduct risk and impact assessments; skills for troubleshooting and change management

• Support, operate, and maintain large scale, critical Network environment, platforms, and services

• Triage, analyze, and perform root cause analysis for network-related issues

• Design, and maintain IP Address Management frameworks and standards .

• Ensure and publish publish documentation of backbone configuration changes 

• Apply and assert Best Practices in Team Management and Reporting  

• Create new and re-engineer existing processes, workflows, scripts, and automation to improve quality and efficiency

• Provide 24x7 after hours on-call support and support for off-hour implementations

• Leverage enterprise network management platforms and practices to run large-scale deployments efficiently and effectively

Qualifications

• Hands-on experience managing and troubleshooting network devices in large enterprise environment (FortiNet and CISCO.

• Experience in supporting firewalls 

• Experience supporting Web Security Gateways

• Understanding the current regulatory environment and related implications to security and audit compliance (SOX, PCI, etc.)

• Ability to create network topologies maps; document processes and standards

• Excellent problem solving, analytical, organizational, and project management skills

• Excellent verbal and written communication skills, including communicating technical issues to non-technical audiences

• Operate in a highly dynamic and high-pressure environment while ensuring a high level of operational effectiveness

• Possess a strong sense of ownership, responsibility, motivation, and continuous improvement

• Passionate about technology, systems engineering, and delivering high quality solutions

• Knowledge of common network architectures and communications protocols is desired

• Understanding of network security principles and best practices is desired

• Familiarity with network infrastructure including switches, routers, and firewalls is desired

• Ability to perform advanced packet/protocol analysis throughout the seven-layer OSI reference model is desired

• Experience with network performance, capacity, configuration, and fault management is desired

• Experience in public cloud infrastructure is desired

• The following active certification is highly desired:

• Cisco Certified Network Professional (CCNP) or willingness to pursue within 12 months

Experience

• 2 - 4 years of professional software development experience in a large-scale network environment

• 1 - 3 years of experience with architecture and design

• 1 - 3 years of experience with AWS and other cloud services

• 2+ years of experience in open-source frameworks

Education

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience