Senior Reservationist

Senior Reservationist responsible for managing booking operations, optimising occupancy, handling VIP and complex reservations, and delivering exceptional pre-arrival guest service while supporting revenue and front office coordination.

Senior Reservationist

Boutique Luxury Hotel | Barbados

A boutique luxury hotel is seeking a highly organised and guest-focused Senior Reservationist to support its Front Office and Reservations operations.

This role is ideal for a hospitality professional who values precision, service excellence, and the individualized touch that defines luxury boutique accommodation.

The Role

You will play a key role in maximising occupancy, revenue, and guest satisfaction, ensuring that every reservation is managed with accuracy, efficiency, and warmth.

Key responsibilities include:

• Managing all reservations and Front Office-related tasks to support optimal occupancy and revenue
• Managing guest enquiries, processing bookings, and ensuring accurate and timely billing
• Managing agent billing, preparing invoices, and resolving discrepancies
• Delivering exceptional customer service as both Reservationist and Receptionist
• Maintaining accurate room inventory and updating rates as required
• Processing payments, refunds, and ensuring billing accuracy at all times
• Working closely with Management on room assignments and special guest requests
• Running reports and analysing reservation data to support revenue strategies
• Working flexible shifts, including weekends

About You

• Minimum of 3 years’ experience in hotel reservations or a similar role
• Strong organisational, communication, and interpersonal skills
• Proven diligence with a high standard of accuracy
• Confident working with hotel PMS systems (experience preferred)
• Ability to support, motivate, and guide colleagues when required
• Proficiency in QuickBooks is an asset

Applications

If you have the knowledge, skills and experience required to perform the role outlined above reliably and competently, please send your cover letter and CV or résumé using the Apply Now portal.

Closing date for applications is February 22nd  2026

Only candidates who meet the requirements outlined above, will be acknowledged.