Senior Housekeeper

The housekeeper is accountable to the Household Head for the smooth operation of the Villa. Performance standards are achieved when there is enthusiastic contact with club owners, members and guests in residence.

GENERAL SUMMARY 

The housekeeper is accountable to the Household Head for the smooth operation of the Villa.  Performance standards are achieved when there is enthusiastic contact with club owners, members and guests in residence.  The housekeeper is responsible to ensure that the villa housekeeping needs are professionally carried out with the first-class service and a high standard is maintained.

SKILLS, KNOWLEDGE AND ABILITIES

• Knowledge of hospitality practices and procedures for excellent service
• Training and knowledge of written communication formats – English
• Knowledge of Tryall Club facilities and services offered
• Knowledge of Club policies and procedures
• Knowledge of Tryall Club Villas and Property
• Ability to analyze information and generate reports as required
• Ability to maintain confidentiality of all classified information
• Ability to work well in a team
• Ability to work well and remain professional under varying levels of work stress
• Ability to communicate effectively and politely in verbal contact with co-workers, guests and owners.
• Ability to recognize club owners and member by name
• Ability to function professionally in a wide range of work settings

DUTIES AND RESPONSIBILITIES

• Manage housekeeping duties for Captain's Choice/Idle hour, Poinciana, and Someday Soon, directing housekeeping and laundry staff, as needed.
• Serve as the GHV HoH, when needed and the estate villa is not occupied.
• Maintain an inventory of linens, cleaning supplies and guest amenities
• Test all guest systems prior to the guests' arrival.
• Identify Maintenance needs
• Wipe entire closet areas: Walls (to remove any dirt spots; cobwebs), shelves (replace shelf paper, as needed) if any – Wipe base boards (if any)
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Wipe and clean drawers, cabinets – replace shelf/drawer liners when necessary.
• Wipe and clean all picture frames and mirrors; clean painting – using a clean, dry cloth (be careful with surface of the painting).
• Ensure that all inside fixtures are clean and free of dead moths (the outside ones will be the gardeners responsibility)
• Establish and educate staff on cleanliness, tidiness and hygiene standard.