Senior Client Services Officer

• Experience within asset management, investment firms, broker-dealers, custodians, or trust companies.
• Exposure to multi-jurisdictional operations (e.g., Jamaica and Barbados).
• Direct experience supporting margin loan operations or client leverage products.
• Prior responsibility for guiding or coaching junior officers in processing standards and controls.
• Experience working with core banking, custody, trading, or portfolio management systems.
• Exposure to regulatory examinations, audits, or operational risk reviews.

1. Transaction Processing & Booking Expertise
   Strong working knowledge of end-to-end processing for fixed income instruments (Certificates of Deposit, Repurchase Agreements, Bonds), including validation, settlement readiness, and downstream impacts.
2. Client Onboarding & Mandate Control
   Knowledge of verification of client documentation ensuring accuracy, and alignment with operational and regulatory requirements.
3. First-Line Risk & Control Execution
   Demonstrated capability in performing Level 1 control checks, identifying processing errors and control gaps, and escalating issues in accordance with governance frameworks.
4. Regulatory & Compliance Knowledge
   Practical knowledge of KYC, AML, FATCA, and POCA requirements and how they apply to onboarding, transaction processing, record-keeping, and reporting obligations.
5. Reconciliations & Cash Control
   Strong understanding of daily bank reconciliations, unreconciled item analysis, transaction matching, and the operational risks associated with reconciliation breaks.
6. Operational Systems & Workflow Tools
   Proficiency in investment banking, custody, trading, or portfolio management systems, including transaction queues, reconciliation files, and workflow/inbox management tools.
7. Data Accuracy & Quality Assurance

Transaction Processing Oversight (Level 1 Control)

• Oversee the accurate and timely Level 1 booking and processing of Certificates of Deposit, Repurchase Agreements, and Bonds.
• Act as first-line verification to ensure complete, accurate, and compliant account opening and onboarding, including Group Online Onboarding platforms.
• Exercise oversight to ensure the accurate, validated, and timely production and upload of client statements for Jamaica and Barbados, including margin loan statements.
• Review and approve the accurate capture and system upload of clients’ standing instructions, ensuring enforceability and alignment with approved mandates.
• Validate the accuracy, completeness, and authorization of transactions prior to escalation to Client Services Support (CSS) Level 2.
• Ensure client mandate forms are properly completed, clearly defined, and prevent the build-up of uninvested cash balances.
• Monitor daily transaction logs and processing queues to ensure smooth operational processing and the removal of bottlenecks.
• Review and authorize special instructions and indemnities in accordance with approved policies, documented authority, and control standards.
• Provide clear, consistent, and technically sound guidance to Level 1 officers, reinforcing processing accuracy, timeliness, and control discipline.

Governance, Risk & Compliance (First Line of Defense)

• Ensure full, ongoing, and demonstrable compliance with KYC, POCA, FATCA, AML, and applicable regulatory requirements.
• Perform effective first-line control checks to confirm the completeness, accuracy, and validity of onboarding documentation, mandates, standing instructions, and transactional authority.
• Conduct periodic, risk-based reviews of client files and transactional activity.
• Identify processing errors, control gaps, and compliance issues through ongoing monitoring and review.
• Escalate material operational, mandate, and compliance risks promptly and in accordance with governance protocols.
• Maintain complete, accurate, and retrievable documentation, evidentiary records, and audit trails.
• Support internal audits, regulatory examinations, and external inspections.

Reconciliations & Cash Control Oversight

• Own the end-to-end resolution of unreconciled bank transactions across all bank accounts.
• Oversee daily reconciliation processing via Daily Reconciliation files to ensure prompt investigation, documentation, and clearance of outstanding items.
• Analyze recurring reconciliation breaks to identify root causes.

Service Performance Oversight

• Monitor SLA adherence, turnaround times, error rates, rework levels, and reconciliation aging to support service quality and control effectiveness.

Operational Coordination & Stakeholder Engagement

• Oversee the effective and timely management of the Sales Support inbox, ensuring appropriate prioritization and workflow discipline.
• Assign and route inbox transactions to CSS Level 2 processors in a controlled, transparent, and SLA-compliant manner.
• Coordinate accurate and timely transaction processing and reconciliation activities with external counterparties.
• Liaise with internal stakeholders including Treasury, Compliance, IT, MEC, and Capital Markets to resolve operational matters.
• Maintain proper, complete, and compliant filing, document retention, and records management standards.

General

• Perform other duties reasonably assigned in support of operational excellence, control integrity, and business objectives.