Senior Cards Portfolio Officer
VM Group
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 28/05/2026
- Talent Acquisition
This role will assist the Card Issuing team with activities required to drive card portfolio profitability across the suite of credit, debit and/or prepaid card products issued by the business to continuously improve cardholder engagement KPIs and accelerate top of wallet behaviour.
Job Summary
This role will assist the Card Issuing team with activities required to drive card portfolio profitability across the suite of credit, debit and/or prepaid card products issued by the business to continuously improve cardholder engagement KPIs and accelerate top of wallet behaviour. Activities include executing and reporting registration and/or utilization of product features and benefits (e.g. Airport Companion), ensuring accurate representation of product features and benefits stated on marketing collateral, driving post- onboarding enrollment value-add products (e.g. creditor life, Visa Spend for Clarity), participate in developing business KPIs for usage and activation campaigns, rewards programme registration and usage, assist with the analysis of product and portfolio metrics such as spend behaviour, revenue per card/account/customer, customer segment reporting.
MINIMUM EDUCATION REQUIREMENTS
- Degree in Business Administration, Accounting, Finance, Economics, or related field from an accredited tertiary institution
PREFERRED EDUCATION REQUIREMENTS
- Bachelor’s Degree in Business Administration, Accounting, Finance or related field from an accredited tertiary institution
MINUMUM EXPERIENCE REQUIREMENTS
- Two (2) years’ experience in a financial institution.
PREFERRED EXPERIENCE REQUIREMENTS
- Two (2) years’ experience in a Payment Cards support environment
- Experience in card issuing service operations
- Supervisory Management
- General knowledge of Card Association core rules, operating guidelines and product brand standards
- Card Association Compliance
- Knowledge of the local Financial Services regulatory requirements
- Financial Accounting
- Knowledge of PCI DSS Compliance
- Business activity reporting
- Knowledge of customer service delivery standards
- Management of customer service escalations
- Exceptional verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Knowledge of Portfolio Management Strategies for Card Products
- Organizational Skills
- Knowledge of Project Management principles
- Analytical
- General knowledge of Visa/Mastercard product features and benefits
- Research
- Report writing
- Monitor product escalation issues, investigate client requests for product maintenance and ensure that queries are being responded to within SLA and, as required, outline findings/recommendations for approval
- Assist with ensuring that product information disseminated via customer facing channels (such as pricing, features, benefits, T&Cs) are current, updated based on instructions and in alignment with any applicable card association or other regulatory mandate.
- Ensure that modified product documents are versioned and stored according to required procedure.
- Assist with reviewing the respective portfolio performance and preparing periodic reports on profitability and segmentation as needed
- Assist with identifying, reviewing and recommending accounts for product upgrades or credit limit increase and where applicable
- Track offers and reward value propositions against system configurations to ensure results and timing for implementation and expiration are as scheduled.
- Ensure account and transactions selected for campaigns and offers are aligned with eligibility criteria
- Review any applicable rewards programme reports to ensure that enrolment, registration, deregistrations, points utilization and earn rates are aligned with defined rules.
- Assist with defining campaigns and initiatives, related value propositions and KPIs to drive portfolio growth and profitability
- Prepare and present scheduled reporting on campaign performance against KPIs
- Maintain the calendar of scheduled campaigns and report on timelines for in progress, upcoming dates, and action items required for successful execution of each initiative.
- Monitor and report on early activation initiatives to ensure that offers are completed and reminders are dispatched according to plan.
- Participate in product conceptualization, definition, enhancement and pricing review for projects as required
- Monitor onboarding for preapprovals and report on promotion statistics
- Maintain current market information for input on competitor analysis presentation(s)
- Review and report on usage statistics for product features and benefits.
- Assist with reviewing product information on collateral developed for the sales team.
- Assist with the development of strategies to improve the adoption rate for product benefits and features.
- Monitor and report on the performance of the business credit card portfolio.
VM Group
- Chief Office: 8-10 Duke Street, P.O. Box 90, Kingston, Jamaica
- (876) 922-8627
