Senior Associate - Travel

Job Description

• Handling all the International and Domestic ticketing inquiries and issuance work
• Handles travel requests raised from the respective geographic region such as Canada, North & South America, Caribbean Area, Mexico & International Philippines
• Working with GDS such as Amadeus/Sabre, a key tool for travel booking.
• Making hotel reservations and submitting invoices.
• Managing visas and organizing paperwork
• Need to address travel queries raised by associates over phone / email
• Work in shift timings
• Well versed in Excel sheets & should manage global Trackers
• Working on airline routing proactively
• Adherence to the company travel policy
• Booking group reservations inquiries with the corresponding hotels and follows up with them to finalize the necessary preparations for any type of conference, summit, or business event.
• Making hotel reservations via Expedia, through direct suppliers, or geo-based administrative teams in accordance with the needs of business travel
• Handling various queries from employees over call, chat and e-mails regarding their travel plan and advise the most cost-effective options that will fit within the company’s travel policy.
• Perform other various activities such as Queues check, negotiate rates with hotels, Credit card reconciliation, maintaining exceptional approval, various transaction tracker data etc.
• Should have knowledge of the Concur tool and its use in handling travel request that is submitted via Concur.
• Will be required to do data work and should maintain own transaction data record daily
• Will work closely with hotels for direct billing/ negotiation and providing team support.
• Maintaining various trackers and doing data audits
• Work from the office.
• Expected to meet all KPIs set by team – e.g. increasing travel saving and reducing cost.
• Should be comfortable under inter-geo working environment.
• Committed, hardworking & professional

Qualifications

• Minimum  - High School Diploma
• Experience with GDS such as Amadeus/Sabre, a key tool for travel booking.
• Flexibility required to support business needs including shift changes
• Good communication skills verbal and written - ENGLISH

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.