Security Coordinator

The Security Coordinator Reports To: · Security Manager · General Manager (functional oversight)

The Security Coordinator is responsible for the continuous, lawful, and effective operation of all electronic surveillance and security monitoring systems. This role supports loss prevention, incident response, passenger and staff safety, regulatory compliance, and business continuity across all Dufry Jamaica facilities.

PRIMARY RESPONSIBILITIES

1. CCTV & SURVEILLANCE OPERATIONS

• Actively monitor live and recorded CCTV footage across all assigned locations.
• Detect, assess, and report suspicious activity involving passengers, staff, contractors, or third parties.
• Conduct targeted surveillance to support theft prevention, investigations, and recovery of concealed merchandise.
• Monitor store entrances, exits, and high-risk areas using fixed and PTZ cameras.
• Ensure optimal camera positioning and report technical faults immediately.

2. ALARM & SECURITY SYSTEMS

• Monitor all alarm systems (intrusion, panic, fire integration where applicable).
• Respond promptly to system alerts and escalate incidents according to security protocols.
• Maintain operational readiness of the Monitoring Center at all times.

3. INCIDENT MANAGEMENT & REPORTING

• Review live and archived footage for incidents, investigations, audits, and customer claims.
• Prepare accurate, timely, and professional video and incident reports using approved templates.
• Ensure all reports clearly identify the supervisor, date, time, incident type, and actions taken.
• Preserve evidence integrity and chain of custody standards.

4. OPERATIONAL COORDINATION

• Coordinate with on-ground security personnel to optimize deployment based on real-time intelligence.
• Monitor and oversee radio communications from surveillance and security staff.
• Support merchandise transfer monitoring between stores via CCTV.
• Supervise physical counts of high-value merchandise when required.

5. ACCESS CONTROL & CONFIDENTIALITY

• Enforce strict access control to the Monitoring Center.
• Ensure only authorized personnel enter the restricted area.
• Maintain strict confidentiality of surveillance footage, investigations, and security procedures.
• Oversee cleanliness and integrity of the Monitoring Center, including supervision of cleaning access.

QUALIFICATIONS & EXPERIENCE

• Minimum 1–3 years’ experience in CCTV monitoring, security operations, or loss prevention
• Post-secondary or technical certification in security, IT, or surveillance systems is an asset
• Experience in airport, retail, logistics, or high-risk environments is an asset
• Competent in Microsoft Office (Word, Excel, Email)
• Strong observational, analytical, and investigative skills
• High attention to detail and visual memory
• Ability to operate under pressure and in time-sensitive situations
• Strong verbal and written reporting skills