SalesSpecialist (Hard Core - Onsite)

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video:

https://youtu.be/AsPjX-5uyQQ

 The Ideal Candidate

We're not just looking for a voice on the phone; we're seeking a strategic thinker who is relentless in their pursuit of excellence. The person who will excel in this role has:

• Sales Background: All candidates must have a minimum of 1.5 years of experience in a sales-specific role 
• Environmental Fit: Candidates must have documented experience working in fast-paced, demanding environments where they have had to multitask across multiple computer systems simultaneously.
• 2-3 years of CRM Experience: You are an expert in using a CRM. You can walk us through how you've organized your activity, managed leads, and executed your sales process within a CRM environment.
• Assumptive Sales: Must be able to speak specifically to your experience with assumptive sales techniques and show a "sales-first" mindset.
• A "Grit" Mindset: Show us your resilience. We're looking for examples of how you've turned a setback into a success and thrived in a high-performance environment.
• Strong Upselling and Referrals Ability: The ability to upsell and gain references from existing customers is a key part of your skill set.
• Coachability and Follow-Through: You are eager to learn new skills and processes. You can provide specific examples of being coached and implementing new strategies with excellent follow-through.
• A Track Record of Consistency: Your resume should demonstrate a history of constant improvement and a commitment to "doing the right things" in every position you've held.

Key Responsibilities

• Execute a high volume of outbound calls to a defined list of prospects.
• Qualify leads and meticulously manage the sales pipeline from initial contact to appointment setting.
• Maintain accurate and detailed records of all activities and interactions in our CRM.
• Collaborate with the sales team to ensure a seamless handover of qualified appointments.
• Consistently meet and exceed weekly and monthly appointment setting targets.
• Provide regular feedback to the management team on market trends and lead quality.

Education Requirements: 

▪ High school diploma or equivalent required

▪ Post-secondary education is an asset 

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.