Sales Team Leader - Work From Home (All Parishes)

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.

Client Team Leaders manage a portfolio of clients to establish and consistently meet or exceed service delivery objectives in performance, output, and quality; as well as root cause analysis and resolution of problems.

Required Skills, Abilities & Knowledge:

• Must have at least 2 years of leadership experience and sales knowledge

• Agent selection, onboarding, rostering, coaching, and offboarding

• Excellent client communication (written, spoken, visual) that generates confidence in our clients

• Ensure that we are providing a great service

• Communicate effectively with the client.

• Drive improvements felt by other Delivery Units

• Meet or exceed the goals of your clients through continuous improvement of agent performance, output and quality

• Strong identification and solution-selling skills

• Foster confident relationships through open and engaging communication

• Must have been able to describe & remotely demonstrate products and match their advantages to customer needs

• Working knowledge of Microsoft Office and Google Docs

• Must have flexible availability to work any day and any hour of the week/weekends/public holidays.

Internet and Device Requirement:

• Internet Speed of 40-50 Mbps / Upload Speed - 20 Mbps 

• System: Windows 10 or more. 32 -bit Operation system.

• RAM 8GB or more

• Processors - Intel Core i5 or up.

• Laptop ( No Chromebook, Linux OS, or Desktop)

• Wired headset

• Quiet working environment

Benefits:

• 100% remote - The flexibility of working from home without having to go to the office

• An international and diverse work atmosphere :)

• Extensive growth opportunities

We’re looking for detail-oriented and thoughtful people to join our growing international team! 

If you feel that this role is for you, please feel welcome to apply!