Sales Supervisor
ContactPoint 360
- Hanover / St. James / Trelawny
- Not disclosed
- Permanent full-time
- Updated 16/03/2026
- Annacia Veitch
oin the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.
From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.
This is where potential turns into progression. welcome home.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our Youtube video:
Team Supervision & Leadership:
Lead, supervise, and motivate a team of sales agents, ensuring they meet or exceed sales targets.
Monitor the performance of the sales team, provide feedback, and implement coaching strategies to improve productivity.
Conduct regular team meetings to communicate goals, expectations, and sales initiatives.
Organize training and development sessions to improve product knowledge and sales techniques.
Sales Target Management:
Ensure the sales team achieves monthly, quarterly, and yearly sales targets.
Analyze sales data and metrics to identify areas for improvement and develop strategies to increase sales performance.
Set individual performance goals for sales agents, track progress, and provide necessary support to achieve those goals.
Sales Strategy Development & Execution:
Work closely with the Sales Manager to develop sales strategies and plans tailored to the BPO business model.
Implement best practices for lead generation, client outreach, and closing sales.
Analyze market trends and competitors to identify new sales opportunities and areas for growth.
General Responsibilities:
Develop strategies to achieve operational objectives
• Provide training and coaching to team members.
• Clearly communicate instructions to team members.
• Listen to feedback from team members.
• Monitor the development of your team on a regular basis (weekly, monthly, etc.).
• Manage the daily flow of operations.
• Create reports to inform the company about the team's progress.
• Distribute the reports to the right people.
• Periodically monitor calls from advisers in charge.
• Respond promptly to all supervisor calls.
• Comply with all the objectives and goals of the team / personnel in charge of the assigned campaign.
• Respond promptly to all escalations made by the contractual client or the final client via telephone, email, text messages or chat.
• Deliver any other request requested by your direct boss when required
Qualifications/ Experience.
High School Diploma or equivalent
• Minimum of 2 years of experience in Sales campaign as a supervisor
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
We value our employees by providing:
- Competitive salaries
- Employee Recognition program
- Paid training
- Career advancement opportunities
- Health Insurance
- Employee referral program
- Lunch Subsidy
All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
ContactPoint 360
- 13 Crane Boulevard, Beauty Queen Complex,Fairview Drive, Montego Bay, Jamaica, W.I
