Sales Representative

We are seeking a dedicated and enthusiastic Tour Representatives to join our team. In this role, you will be responsible for assisting clients with their tour plans, answering inquiries, resolving issues, and ensuring a seamless memorable experience

QUALIFICATIONS, EXPERIENCE & SPECIALIZED SKILLS:

★    High school diploma or equivalent and TPDCO Certificate

★    Previous experience in customer service or the Tourism Industry

★    Excellent communication and interpersonal skills

★    Attention to detail and organizational skills

★    Flexibility to work various shifts, including weekends and holidays

★    Strong computer skills, including MS Office

★    Highly professional and ethical standards

DUTIES AND RESPONSIBILITIES:

★      Responsible for sales, reservations and the payment of excursions

★      Organizing and hosting welcome meetings

★      Selling and organizing excursions and Transportation arrangements

★      Responding to clients’ queries, helping guests, quickly solve any problems that arise

★      Resolve customer issues and complaints in a timely manner

★      Dealing with unforeseen ‘non-client’ problems, like flight delays, transfer delays or weather conditions

★      Maintaining an in-depth knowledge of the resort and the local area

★      Follow up with clients to ensure satisfaction with their travel experience

★      Maintain accurate records of interactions and transactions

★      Ensure compliance with company policies and procedures