Sales Development Representative (SDR) - Global Brands - Fully Remote

This is a fantastic opportunity to work with successful online businesses in eCommerce, software and fintech. The Sales Development Representative works regularly with managers at both Influx and our client companies, selling to a global audience.

If you’re interested in building a career in sales or customer success, this is the role for you! Learn how to operate for a high-performing, global company, sharpen your conversation skills, and learn how to consistently hit sales targets.

Benefits

Join a high-performance work environment that provides a life outside of work. Our team is committed to building an environment that nurtures autonomy, creativity, and accountability. We have been a fully-remote service partner since 2015 with all staff in the Americas working normal business hours.

Influx is a trusted, on-demand sales partner for global brands. This means that the SDRs have the opportunity to work across multiple companies and build new skills consistently, while also developing new skills to advance into more senior roles. Most of our team leaders for example started as agents or SDRs.

Key Responsibilities

• Generate new revenue by contacting warm leads, active customers or old lead lists​

• Recommend products and bundles based on customer needs, browsing behaviour, and past orders.​

• Answer questions about product availability, pricing, and delivery options, and process orders directly when needed.​

• Follow up on abandoned carts, high-intent leads, and lapsed customers to recover and grow revenue.​

• Maintain detailed records of interactions and outcomes in the CRM, ensuring data is up to date for remarketing.​

• Act thoughtfully, representing the brand and brand values with every interaction and decision.

• Run outbound calling and email sequences to engage leads and generate booked meetings.​

• Run outbound calling and email sequences to re-engage customers and drive them back to purchase.​

• Maintain and update lead and customer databases for ongoing follow-ups and campaign optimisation.​

• Hit weekly activity targets - calls made, emails sent, etc

• Hit weekly outcome targets - booked meetings, re-engaged customers, etc

What do you bring to the table? 

• 2+ years of experience in a customer-facing role, ideally in sales, retail, or hospitality, with significant time spent on the phone

• Ability to handle a high volume of outbound and inbound calls and emails while maintaining service quality.​

• Comfortable discussing pricing, promotions, and basic negotiation within defined guidelines.​

• Comfortable getting told ‘no’

• Ability to quickly understand someone’s needs and pain points

• Previous experience in lead generation, SDR, or customer outreach roles.​

• Comfortable with structured outreach (scripts, cadences) and high activity volumes.​

• Being receptive to feedback 

• Being resilient 

Internet and Device Requirements:

• Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps

• System: Windows 10 or more. 32-bit operating system.

• Laptop (Bring Your Own Device ) No Chromebook, Linux OS, or Desktop)  8GB RAM or more

• Processors - Intel Core i5 or up.

• Wired headset

• Quiet working environment

Note: 

This is a full-time role

We are only recruiting from Argentina, Brazil, Columbia Jamaica, and Peru for this role.