JOB SUMMARY 

The Sales Administrator is responsible for ensuring the accuracy of sales information processed through the sales department towards successful completion of customer installation. Creation of customer accounts, verification of customer information along with key reporting to assist in the efficiency of the overall department. Thoroughly analyzing and resolving all sales agent’s queries and customer issues. Assisting the Sales leadership team as needed with key information towards continuous sales and order improvement. Critical thinking, the ability to learn quickly and multitasking are key requirements due to the fast-paced environment of Sales mixed with Telecommunications.

MAIN RESPONSIBILITIES

• Compile reports based on requirements of the Sales Manager, customers and organization needs towards achieving department goals.
• Analyze and interpret data directly against Key Performance Indicators to ensure all standards are met and Service Level Agreements adhered to.
• Document and measure all sales processes against actuals.
• Support Area Sales Supervisors with reporting information to effectively coach teams towards improvement.
• Compiling and calculating Commission and Clawback for the sales department.
• Handling all sales agents and internal staff queries and communicating directly with customers.
• Identify gaps or deviations in reporting or field agent submissions that may affect targets.
• Process orders for field sales agents via CRM or any other approved customer interfaces.
• Product management of current promotions and year to date analysis.
• Manage and contact customers with any anomalies preventing installation with an aim to resolve.
• Facilitate training for any key software utilized by sales agents along with creation.
• Maintenance and editing of training documents for agents as the company progresses.
• Distribution of sales leads and sales listings to sales agents via a managed Database Management of sales agreement contract book filing and storage.
• Management and distribution of sales collateral (ordering, storage, distribution).
• Performs miscellaneous job-related duties as assigned by the Sales Manager.

REQUIREMENTS

• Minimum of five (5) CSEC passes including Mathematics and English A.
• At least two (2) years of experience in a similar role.
• Sound knowledge of Microsoft Office Suite particularly MS Word and MS Excel.
• Sound knowledge of CRM software.
• Certification in Marketing, Sales or relevant field will be an asset.
• Good understanding of Sales Performance metrics will be an asset.
• Strong organizational, communication, time management and analytical skills.
• Excellent communication and interpersonal skills.
• Must be in possession of a Police Certificate of Good Character.