STORE SUPERVISOR- CONSTANT SPRING

The Store Supervisor is responsible for the general supervision of the branch operations and its employees. The job holder must also determine and fulfil the needs of the staff to ensure high levels of motivation and commitment.

Duties and Responsibilities:

• Develop and maintain a thorough knowledge of the systems, policies and procedures of Unicomer Jamaica Limited.
• Responsible that customer complaints and after sales issues are logged and addressed.
• Manage receiving, storage and dispatch of customer item for repair
• Aged Stock Management and action.
• Assist with management of customer experience.
• Preparation and submission of Branch Sales Weekly Reports.
• Provide support to the Warehouse Department as required.
• Handle delivery enquiries.
• Manage receiving, storage and dispatch of customer item for repair.
• Assist with supervision and checking off the cashiers.
• Assist with opening and closing of the store.
• Responsible for the execution of price ticketing and promotions.
• Assist with supervision of branch staff.
• Relieve the Administrative Manager as required.
• Manage Outstanding Booking Report daily.
• Any other duties assigned.

Supervisory Level

The employee is responsible for assisting with the supervision of branch.

Key Competences:

• Leadership
• Organizational skills
• Performance Management
• Interpersonal Skills
• Customer Centric

 Qualification/Education

 The incumbent should possess a certificate/diploma in Business Studies.

Experience and Training

 At least 2 years experience in a supervisory position in sales.

Knowledge, Skills and Abilities

• Knowledge of policies, systems and procedures 
• Computer literate knowledge of Micro Soft word,  Excel
• Merchandising
• Analytical and problem solving skills
• Good decision making and communication(written & oral) skills
• Team -building skills
• Inventory management skills
• Good customer service skills
• Good interpersonal skills
• Product knowledge