SPA RECEPTIONIST

We are seeking an experienced & polished Receptionist, to be the first point of contact for clients in our new upscale Spa,located in Kingston’s Golden Triangle.

Company Overview

Nestled in the heart of Kingston’s Golden Triangle, Jamaica’s new upscale Spa opens its doors in early 2026, where modern elegance meets holistic healing. The vision of this new and exciting enterprise is to deliver exceptional spa experiences that embody professionalism, class, tradition and innovation.

We are assembling an elite team of professionals dedicated to setting new standards in spa and wellness, offering services that cater to both local and international clients seeking top-tier care and relaxation.

Role Overview

We are seeking an enthusiastic Spa Receptionist to be the first point of contact for our clients, providing exceptional customer service and creating a welcoming atmosphere. In this hybrid role, you will manage appointments, assist clients with inquiries and ensure the smooth operation of our spa facilities.

Responsibilities

•         Manage the front desk operations, including greeting clients, scheduling appointments, and handling inquiries regarding services and products

•          Schedule appointments and maintain the booking system to optimize spa treatments and services

•          Provide clients with information about services, packages, and promotions offered at the spa

•          Ensure the reception area is clean, organized, and welcoming at all times

•          Collaborate with spa staff to ensure seamless service delivery and client satisfaction

•          Execute administrative tasks such as processing payments, managing inventory, and maintaining accurate records of client transactions

•          Uphold a high standards of customer service and client care, addressing any concerns or issues with professionalism

Qualifications

Required:

•          High school diploma or equivalent

•          3+ years of proven experience in a customer service role and a track record in client relations, preferably in a spa or hospitality environment

•          Excellent communication and interpersonal skills

•          Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously

•          Proficient in using scheduling and payment processing software

Preferred:

•          Experience with spa management software

•          Knowledge of spa treatments and wellness services

•          Ability to work flexible hours, including evenings and weekends

Technical Skills and Relevant Technologies

•          Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

•          Familiarity with appointment scheduling software or CRM systems

Soft Skills and Cultural Fit

•          Friendly and approachable demeanor with a passion for customer service

•          A proactive approach to problem-solving and a commitment to client satisfaction

•          Ability to work independently while also collaborating effectively with a wider team

•          Strong work ethics and dedication to maintaining a positive spa environment

•          Ability to multitask and remain calm under pressure

Benefits and Perks

We will offer a very competitive salary package for the exceptional candidates, including an annual bonus plan and opportunities for professional development and training.

This is an exciting opportunity to join an exclusive Spa with a strong vision, structure, and a culture of development. Ready to be part of something extraordinary? We’d love to hear from you.