SALES ASSOCIATE

SALES ASSOCIATE

Company Profile:  DUFRY TRINIDAD LIMITED

Dufry Trinidad Limited is part of Avolta, the largest travel experience company globally, with a presence in over 75 countries, across 6 continents and 5,500 stores.  It operates within the vibrant and dynamic environment of Piarco International Airport in Trinidad.  It offers a diverse range of high quality products including luxury goods, alcohol, chocolates, cosmetics, fragrances, and more.

Join Dufry Trinidad Limited and be part of a dynamic team that is shaping the future of travel retail.  We are looking for enthusiastic individuals who are ready to contribute to our mission of providing exceptional service and creating unforgettable shopping experiences for travelers from around the world.

Website:  www.avoltaworld.com

We look forward to welcoming you to our team!

SALES ASSOCIATE

Purpose:

Provide a complete shopping experience for our customers, involving product knowledge and excellent service.

Key Accountabilities:

 Operations

• Your primary responsibility is Customer Service: always follow the 5 rules of 1^st Class Service.
• Work to make customers loyal, not just sales, and learn to sell by satisfying customer needs.
• Help the Store Manager by suggesting alternative locations for products.
• Consistently research and learn about the various products and product categories to ensure every customer has a knowledgeable, helpful, and personalized shopping experience.
• Participate in inventory counts to ensure that all products are adequately stocked and available.
• Ensure that all merchandise is displayed nicely and orderly, and featured merchandise prominently displayed in each section.
• Understand the Travel Retail Philosophy and the compliance of the return policy.
• Operate the cash register, and be consistently accurate in money handling.
• Practice security measures that help prevent theft.
• Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
• Know the procedures for processing paperwork between the store and other departments.
• Keep the store clean, organized, and presentable to ensure a great customer experience.

 Mentoring, Training and Employee Development

• Set and achieve goals during each review period.
• Take advantage of the training opportunities that are offered.

Experience Required

• Essential:  2 years of shop work experience.

Additional or Local Requirements to Standard Role

• As requested by the Shift Supervisor and Store Manager.

Specific Requirements

• Standing for extended period of time.
• Available to work store shifts in a 24/7 environment.
• Good command of English.

Employee Conduct

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

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We require:

(i)                  Resume

(ii)                Copy of valid ID/DP

(iii)              Police Certificate of Character (CoC)

(iv)              5 CSEC passes, including English and Math