Room Division Manager

We are looking for a Rooms Division Manager to join our leadership team at Royalton Hotels & Resorts, ensuring exceptional guest experiences through the effective management of Front Office, Housekeeping, and related operational areas.

We are looking for a Rooms Division Manager to join our leadership team at Royalton Hotels & Resorts, ensuring exceptional guest experiences through the effective management of Front Office, Housekeeping, and related operational areas.

At Royalton Hotels & Resorts we are epic people.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.

The Rooms Division Manager is responsible for:

• Overseeing daily operations of the Front Office, Housekeeping, Guest Services, Bell Desk, and other Rooms Division departments to ensure seamless, efficient, and guest-centric service delivery.
• Ensuring consistent adherence to brand standards, operating procedures, and service protocols across all Rooms Division functions.
• Leading departmental teams through effective coaching, performance management, and talent development initiatives.
• Collaborating with Housekeeping and Front Office leadership to maximize room readiness, cleanliness, and guest satisfaction metrics.
• Managing budgets, cost controls, labor planning, and operational KPIs to achieve financial and service excellence targets.
• Driving guest satisfaction through proactive engagement, service recovery efforts, and continuous improvement strategies.
• Overseeing inventory management of rooms, suites, amenities, and guest supplies, ensuring an elevated experience aligned with Royalton brand standards.
• Partnering with Maintenance, Food & Beverage, and other operational departments to address cross-functional needs and support flawless hotel operations.
• Ensuring compliance with safety, hygiene, and operational regulations in all Rooms Division areas.
• Leading key departmental projects, audits, and process improvements to enhance operational efficiency and guest experience.

The ideal candidate has:

• Minimum 5 years of experience in Rooms Division or Front Office leadership roles within luxury hotels or high-volume resorts.
• Strong knowledge of Front Office operations, Housekeeping standards, guest service protocols, and room inventory management.
• Proven leadership skills with the ability to supervise multi-departmental teams and manage complex operations.
• Experience in budget planning, cost control, and KPI monitoring.
• Exceptional communication, problem-solving, and service-recovery abilities.
• A guest-centric mindset, with strong organizational and time-management skills.
• Knowledge of safety standards, operational compliance, and best practices in hospitality.

Don’t miss the opportunity to join one of the Caribbean’s most dynamic and fast-growing all-inclusive resort brands.