This team will serve as a central point of contact for escalations, helping the business move with speed through established approval processes.

Now Hiring: Risk & Compliance Operations Officer

Job Level: Officer 

Location: Kingston, Jamaica (Hybrid)

Join the growing team at KPMG Jamaica Extended Support Services (JESS) and help strengthen the U.S. firm’s Ethics & Independence processes through timely, structured, and high‑quality escalation support.


About the Role
As a Risk & Compliance Operations Officer, you will play a critical role within the Sentinel Escalations team, acting as the central touchpoint for monitoring and resolving approval delays. You will support KPMG U.S. Risk Management by ensuring efficiency, accuracy, and speed in the Sentinel approval process while partnering closely with senior-level stakeholders.

This position is ideal for a detail‑oriented, tech‑savvy professional who thrives in a fast‑paced environment and is passionate about operational excellence and effective communication.


Key Responsibilities
In this role, you will:

Escalation & Monitoring

• Serve as the primary contact for escalation matters by actively managing the US-FM RISK Sentinel Escalations mailbox.
• Monitor Pending Approval Dashboards to track real-time status of requests and anticipate delays.
• Apply escalation protocols using a structured matrix that considers opportunity value, key accounts, and time pending.
• Initiate and manage SLA-driven follow-ups with Engagement Partners, Sentinel Lead Partners (SLPs), and Ethics & Independence Partners (EIPs).
  

Communication & Stakeholder Support

• Draft concise, professional communication for senior-level stakeholders to gather required information and drive timely decisions.
• Maintain continuous follow-up on outstanding escalations to support speed-to-market objectives.
  

Reporting & Process Improvement

• Analyze data from the SLP Performance Dashboard and other reports to identify trends and improvement opportunities.
• Document all escalation activities to support audit requirements.
• Assist with collecting feedback to evaluate escalation process effectiveness.
• Support foundational independence clearance tasks when needed.
  

Team Collaboration

• Participate in knowledge-sharing across the team and support special projects.
• Work collaboratively under a shared services model with U.S. stakeholders.
  

Education & Experience
To be successful, you must have:

• A Bachelor’s degree from an accredited institution.
• 2+ years of work experience, preferably in process monitoring, case management, or project coordination.
• Experience in a public accounting or similar professional services environment is a strong advantage.
  

Required Competencies

Business Competencies

• Exceptional Communication
• Strong professional writing skills.
• Ability to tailor concise, impact-driven messages for senior stakeholders.
  

Customer Service Mindset

• Commitment to client satisfaction and confidentiality.
  

Collaboration & Teamwork

• Ability to contribute effectively within a team-oriented environment.
  

Technical & Analytical Competencies

• High proficiency in MS Office (Outlook, Excel, Word).
• Strong business/data analysis and critical thinking abilities, with the capability to translate dashboard data into actionable insights.
• Excellent organizational and problem-solving skills; able to manage high volumes and escalate based on risk and urgency.
• Ability to exercise independent judgment and follow structured protocols.
• Quick learner who adapts easily to new systems and technologies.
  

   

SPECIAL CONDITIONS

• JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.
• You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.

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Why Join JESS?
You will be part of a high-performing, people-centered organization that supports one of the world’s leading professional services firms. This role offers meaningful exposure to U.S. risk management operations, opportunities for career development, and a collaborative work culture committed to excellence.