Retail Sales & Customer Experience (CX) Manager

We are looking for a strong front-line leader to manage our retail counter and customer service operations, improve customer experience, supervise team performance, drive sales and upselling, handle escalations, and strengthen service standards.

Louis Industrial Group (LIG)

JOB VACANCY NOTICE

Retail Sales & Customer Experience Manager

Louis Industrial Group (LIG) is seeking to identify a suitably qualified candidate to fill the above-mentioned permanent position. To apply, submit applications via Caribbeanjobs.com.

About Us

LIG is a market leader known for delivering quality products, competitive pricing, and professional service, with a long-standing reputation as a trusted source for truck, trailer parts and lubricants. With over 30,000 heavy-duty spare parts and the widest variety of lubricants in stock across Jamaica and the Caribbean, we connect suppliers to customers and provide solutions that help minimize equipment downtime.

SUMMARY OF RESPONSIBILITIES

The successful candidate will:

1. Lead and manage the retail counter and customer service teams
2. Improve the overall customer experience across walk-in and front-counter operations
3. Ensure fast, professional, accurate, and customer-focused service
4. Supervise team performance, discipline, scheduling, coaching, and development
5. Drive sales conversion, upselling, cross-selling, and add-on opportunities
6. Manage customer complaints, escalations, and service recovery effectively
7. Improve showroom presentation, merchandising, and front-line service processes
8. Support staff in handling customer needs, product recommendations, and technical inquiries
9. Build stronger frontline capability in parts identification, structured questioning, and product guidance
10. Work closely with other departments to improve service flow, stock visibility, pricing accuracy, and issue resolution

QUALIFICATION/TRAINING

The position requires the following qualifications and experience in the area:

1. Bachelor’s degree in Business Administration, Management, Sales, Marketing, Customer Service, or related field preferred
2. Training or certification in customer service, retail management, leadership, or sales management is an advantage

KNOWLEDGE/EXPERIENCE

The position requires the following knowledge/skills:

1. Five (5) years of experience in retail management, customer service leadership, branch operations, or front-line commercial operations
2. Experience in automotive, parts distribution, hardware, industrial, or similar trade-related retail environments is a strong advantage
3. Experience using ERP/POS or business systems in a retail or sales environment is preferred

Thank you for participating in our recruitment process; however, only shortlisted candidates will be contacted.

Applications will close Friday, May 08, 2026.