Restaurant Supervisor/Manager - West/East

Must have Supervisory experience in the QSR Industry

JOB PURPOSE:

Responsible for managing shift activities including administrative functions such as planning, budgeting and problem solving. Over sees operations during assigned shift in accordance with quality, service, and cleanliness as defined by company’s manual.

The organisation remains committed to our people, performance and stakeholders. As such, all activities must therefore conform to the policies, procedures and customer service standards set by the organisation and with all legal and statutory requirements.

DUTIES AND RESPONSIBILITIES:

• Assisting management in making entries in the daily log book, quality service checklists, notices of disciplinary action, accident and incident reports, bank deposit slips and speed of service forms.
• Works closely with the Management team to motivate, counsel and discipline crew managers.
• Ensure the highest level of customer service and quality are maintained with company’s operation standards.
• Resolves customer complaints and complete appropriate reports.
• Ensure uniform standard is upheld on a daily basis.
• Receive and place orders for inventory and monitor movement of stock and limit access to crew members.
• To perform other duties as required by District Manager and Restaurant management team.
• Assist in other related areas of work based on the needs of the team and any other area as necessary in support of Company activities.

JOB COMPETENCIES:

• Communication Skills
• Interpersonal Skills
• Customer Service Focus
• Problem Solving Skills/Solution Oriented
• Teamwork.
• Confidentiality
• Integrity/Trustworthiness
• Organisatoinal Skills
• Leadership Skills

TECHNICAL SKILLS:

• Individual must have strong computer skills in Ms Office, and internet.
• Basic Computer proficiency (Microsoft Suite)
• Individual must have good communication skills, both written and oral essential.

QUALIFICATIONS/ EXPERIENCE:

• A Diploma in Business Management from a recognized university or equivalent.
• Must have a minimum of three (3) years working experience in similar position.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

PHYSICAL/MENTAL ENVIRONMENT:

• Physical Demands: Office activity, sitting, standing, computer usage, lifting of light items.
• Environment/Hazard Demands: N/A
• Travel Demands: Moderate requirement, ability to travel for activities or training sessions.
  
  

Important Notice:

The job duties, elements, responsibilities, skill, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Restaurant Holdings Ltd. reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.