Restaurant Supervisor - KINGSTON & ST.ANDREW

Restaurant Supervisor - located in Kingston & St. Andrew.

The Restaurant Supervisor will oversees daily dining operations to ensure smooth service, quality food and a positive guest experience.

Primary Goal

To manage people and processes in a way that delivers:
✅ Happy customers
✅ Motivated staff
✅ Efficient operations
✅ Strong financial results

Core Responsibilities

• Front of House (FOH) & Back of House (BOH) oversight
• Staff hiring, training, scheduling, and supervision
• Maintaining service standards and customer satisfaction
• Ensuring food safety, cleanliness, and compliance
• Handling guest complaints and special requests
• Leading team communication (pre-service meetings, morale, discipline)
• Monitoring POS reports, sales, and performance metrics

Key Skills

• Leadership & team management
• Customer service excellence
• Problem-solving under pressure
• Budgeting and understanding restaurant financials (food cost, labour, etc.)
• Communication and conflict resolution
• Attention to detail and operational discipline