Restaurant Supervisor
Restaurant Associates
- Kingston and St. Andrew / St. Catherine / St. James
- See description
- Permanent full-time
- Updated 17/09/2025
- HRD
The Shift Coordinator is responsible for providing exceptional guest service through kitchen management, directing Crew Members, to maintain operational procedures and standards
JOB OBJECTIVE:
The Shift Coordinator is responsible for providing exceptional guest service through kitchen management, directing Crew Members, to maintain operational procedures and standards. Shift Co-ordinator is responsible for completing administrative duties assigned and give support to management to achieve restaurant goals.
KEY FUNCTIONS AND DUTIES
Shift Control
- Ensure team members display proper image, and adhere to policies, procedures, and standards as outlined by the company.
- Ensure effective positioning of team members to achieve the right person, right place, and the right time (RRR).
- Organise crew meals and breaks
- Communicate shift goals to achieve targets
- Report unexpected occurrences and notify appropriate parties in a timely manner
- Ensure workstations are cleaned and organized according to brand and local health authorities’ standards.
- Organize kitchen to maintain loafs for efficiency
- Identify bottlenecks and act to resolve the issue
Administrative
- Perform cash management responsibilities
- Complete required daily checklists and inventory checks.
- Complete daily inventories
- Complete all daily paperwork neatly and accurately and in a timely manner.
- Conduct restaurant opening and closing according to procedures and policy
- Refer disciplinary and all other human-related matters to the Assistant Manager and/or Restaurant
- Ensure food safety procedures are strictly adhered to, including but not limited to:
- Hand washing procedure
- Temperature requirements
- Holding times
- Cleaning and sanitising procedures
- Monitor activities to support the efficient use of food, paper, labour and utility
- Effectively manage waste and PLV, including pilfering
- Conduct dining, restroom, kitchen and storage area checks
JOB SPECIFICTION/COMPETENCIES
Required Qualifications:
- Supervisory Management Certification .
- Certification in Inventory Management.
- Basic computer skills.
Required Experience:
- One-year experience at the team member level
Key Competencies:
- Ability to communicate effectively orally and in writing
- Excellent interpersonal and human relations skills
- Ability to effectively impart knowledge to others
- Fully proficient in all team member positions
- Flexible
- Ability to understand and give directions and instructions
- Ability to multitask
Customer Service
- Serve customers according to company and specific brand procedures and guidelines
- Ensure that customers’ orders are accurate.
- Ensure that the speed of service is completed based on the company’s procedures.
- Ensure that the food quality of the brand is maintained, and the proper procedures are followed. followed.
- Work with a sense of urgency
Delivery
- Assist the Assistant Restaurant Manager to ensure that the delivery protocols are properly followed and maintained.
- Assist the Assistant RM to ensure adequate floats are available for riders throughout the day
- Assist the Assistant Restaurant Manager to ensure that the delivery log is completed accurately daily
- Ensure that the Hello Foods electronics devices protocols are followed.
- Assist the Assistant Restaurant Manager to reconcile the cash dispensary with email logs for the GM daily.
Food preparation
- Supervise activities to ensure the preparation of high-quality products consistent with the company’s guidelines and brand procedures.
- Ensure that all food safety protocols are
Cleaning Sanitation and Hygiene
- Organize, clean, and sanitize workstations and other assigned areas to maintain the standards for the company’s image
- Observe and practice handwashing procedures according to company standards
- Ensure that all the organizational health and safety protocols are maintained.
- Check on the food handlers permit expiration date of all crew members.
Safety and Security
- Practise safety and security procedures as directed by the company, management staff, and government agencies
- Ensure all staff wears the necessary protective gear when completing tasks.
General
- Maintain compliance with company rules and regulations
- Conduct training, coaching, and mentoring to improve team performance
- Maintain discipline
- Ability to work weekends, public holidays, and night shifts
- Must be dependable, honest, hardworking, and have the ability to handle stressful situations
- Keep abreast of all changes related to the job
- Comply with Jamaican labour laws
Other Duties
Any other related duties as required by management
JOB SPECIFICTION/COMPETENCIES
Required Qualifications:
- Supervisory Management Certification
- Certification in Inventory Management
- Basic computer skills
Special Conditions Associated with the Job:
- Exposure to heat and cold
- Lifting
- Long-standing
- Subject to transfers
