Resident Manager

We are looking for a Resident Manager to join our executive leadership team at Royalton Hotels & Resorts, ensuring operational excellence, exceptional guest experiences, and seamless coordination across all hotel departments.

We are looking for a Resident Manager to join our executive leadership team at Royalton Hotels & Resorts, ensuring operational excellence, exceptional guest experiences, and seamless coordination across all hotel departments.

At Royalton Hotels & Resorts we are epic people.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.

The Resident Manager is responsible for:

• Overseeing daily hotel operations to ensure service quality, guest satisfaction, and operational consistency across all departments.
• Supporting the General Manager in strategic planning, decision making, and execution of business priorities.
• Ensuring all operational areas including Rooms Division, Food & Beverage, Entertainment, Maintenance, and Guest Services adhere to Royalton brand standards and operational procedures.
• Leading, mentoring, and developing operational leaders, ensuring high-performance teams and a culture of excellence.
• Monitoring guest feedback, service KPIs, and operational metrics to drive continuous improvement and service recovery initiatives.
• Supervising compliance with health, safety, and hygiene regulations across all hotel areas.
• Managing budgets, cost controls, labor planning, and operational forecasts for all departments within scope.
• Partnering closely with P&C, Finance, and F&B to align operations with organizational goals and long-term brand strategy.
• Coordinating and supporting large-scale events, VIP arrivals, inspections, and brand audits to ensure flawless execution.
• Acting as the property’s operational ambassador, ensuring a seamless and memorable guest experience at every touchpoint.

The ideal candidate has:

• Minimum 7 years of leadership experience in hotel operations, preferably in luxury all-inclusive resorts.
• Strong knowledge of Rooms Division, F&B operations, and overall hotel management.
• Proven ability to lead diverse teams and manage complex operations with strategic focus and efficiency.
• Demonstrated experience managing budgets, KPIs, operational forecasts, and service standards.
• Exceptional communication, leadership, and decision-making skills.
• Strong guest-centric mindset with the ability to oversee service recovery and elevate guest experiences.
• Ability to thrive in a fast-paced environment, adapt to changing needs, and ensure operational excellence.

Don’t miss the opportunity to join one of the Caribbean’s most dynamic and fast-growing all-inclusive resort brands.