Resident Manager

The Resident Manager will ensure operational excellence, effective communication across departments, and continuous improvement initiatives aligned with the brand’s standards and company objectives.

We are EPIC people.

Royalton Hotels & Resorts is made up of passionate hosts who make vacation dreams come true from the moment our guests step through the lobby doors until the time they return home.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer centric hosts.

#BeEpic

The Resident Manager will be responsible for leading and coordinating daily hotel operations, ensuring the highest standards of service, quality, and guest satisfaction. This role supports the General Manager in overseeing all operational departments particularly the Rooms Division and acts as the property’s main representative in their absence.

Qualifications

• Bachelor’s Degree in Hotel Management or related field.
• Minimum 5 years of experience in hotel operations, preferably within luxury or all-inclusive environments.
• Proven experience in leadership roles overseeing Front Office, Guest Services, or Rooms Division.
• Strong understanding of financial planning, budgeting, and revenue optimization.
• Excellent interpersonal and leadership skills with a guest-centric mindset.
• Ability to make sound operational decisions under pressure.
• Fluent in English (spoken and written).
• Proactive, analytical, and team-oriented approach.

Don’t miss this opportunity to join one of the Caribbean’s fastest growing hospitality brands.