Residence Club Manager

Responsible for the day-to-day management of the Residence Club and its staff. Plans, organizes and directs all Club services, including reception, concierge, reservations, bell services, housekeeping, and maintenance. This person will be expected to be “hands-on”.

The Reefs Resort and Club in Bermuda is seeking a Manager for the Private Residence CLub.

This key position involves the ability to operate a high-end Private Residence Club ensuring flawless execution of the highest stnadards of guest service and owner relationships.  Responsible for the day-to-day management of the Residence Club and its staff.  Plans, organizes and directs all Club services, including reception, concierge, reservations, Bell services, housekeeping and maintenance.  This person will be expected to be "Hands On".

Major responsibilities include but not limited to:

·   Planning and organizing all processes and procedures for Owner vacations, as well as manage Owner Website

·   Check-in/check-out Club Owners/guests courteously and efficiently; process all payments according to established requirements. Provide information and assistance to all Owners and guests.

·   Supervision of daily operations and staff of The Reefs Club, and maintain inventory controls of supplies and equipment

·  Continuous awareness and implementation of new Standards to improve and maintain the highest level of Owner satisfaction.

·     Processing of quarterly Owner maintenance fees and auditing of files to ensure information accuracy

·      Maintaining inventory controls of all supplies and equipment

·       Act as Manager on Duty as needed

Pre-Requisites for this post:

· Minimum 3 years Hotel management experience in a luxury resort setting, including a minimum 2 years experience at Department Head level or above managing the front office in a luxury resort.

· Knowledge of Residence Club or Fractional protocols, government regulations and Food and Beverage operations an asset

·   Previous Management experience in a Residence Club environment an asset.

· Computer Literate – Strong knowledge of Microsoft Excel, Word and Outlook, Property Management Systems, knowledge of Springer Miller an asset

·   Strong experience in budget preparation and cost controls. Proficiency in financial modeling and analysis.

·   Working knowledge of all other departmental hotel operations

·   Proven track record of organizational skills, developing and maintaining client relationships, forward thinking, excellent time management and the ability to plan and direct the daily operations of a busy department

·  Willingness to work split shifts, evenings, weekends and public holidays.

·   Certification in First Aid/ CPR and in Freeman Group’s Train The Trainer an asset