Reservation Agent

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, and booking platforms

• Process reservations accurately and efficiently using the company’s reservation system

• Provide detailed information about tours, transportation options, pricing, and availability

• Confirm booking details, collect payments when required, and issue confirmations/invoices

• Coordinate daily schedules with dispatch and drivers to ensure timely service delivery

• Follow up with guests to confirm arrival times and special requests

• Handle customer complaints professionally and provide suitable resolutions

• Maintain accurate records of bookings and guest interactions

• Collaborate with team members to improve workflow and service quality

• Meet and Greet Guests on Arrival and Facilitate a Smooth Departure Process

Qualifications & Skills

• High school diploma or equivalent; tertiary education is a plus

• Prior experience in customer service or reservations (hospitality/tourism industry preferred)

• Strong written and verbal communication skills in English

• Proficient in Microsoft Office and familiar with reservation systems and CRM tools

• Excellent organizational skills and attention to detail

• Ability to multitask and remain calm under pressure

• Friendly, patient, and solution-oriented attitude

• Knowledge of Montego Bay and popular Jamaican attractions is an asset

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application.