Remote Healthcare Admin

Healthcare Admin

Job Description

Job Description

Job Title: Healthcare Admin
Department: Operations  
Reports To: Lead Manager / Operations Manager 
Location: Remote – Jamaica 
Employment Type: Full-Time 

Job Summary 

The Healthcare Admin is responsible for managing client insurance application cases from initiation 
through completion. This role supports families throughout the full application lifecycle by 
ensuring accuracy, compliance, and timely submission of all required documentation. The Healthcare Admin serves as the primary point of contact for families, providing guidance, clear 
communication, and professional support to drive successful insurance approval outcomes. This 
role requires strong organization, attention to detail, and excellent phone-based communication 
skills in a fast-paced, remote environment. 

Work Schedule 

• Schedule: Monday to Friday, standard business hours – 9:00 AM – 6:00 PM 
• Time Zone: Must be able to work aligned with U.S. time zones 
• Daylight Savings: Work hours may adjust during U.S. Daylight Saving Time 

Essential Job Functions 
(Listed in order of importance with approximate % of time. Total equals 100%.) 

1. End-to-End Insurance Case Management – Manage the full insurance application 
process, ensuring all required information and documentation are accurate, 
complete, and submitted within established timelines - 30% 
 
 
2. Client Communication & Support – Serve as the primary point of contact for 
families via phone and email, providing guidance, answering questions, and 
addressing concerns throughout the application process - 25% 

3. Documentation Review & Submission – Collect, review, organize, and submit 
required insurance documentation. Perform follow-ups with families, insurance 
entities, and third parties as needed - 20% 

4. Issue Resolution & Case Troubleshooting – Identify, investigate, and resolve 
issues or delays that arise during the insurance application process to prevent 
disruptions or denials - 15%

 
5. Case Tracking & Administrative Management – Maintain accurate, organized 
case records within internal systems, trackers, and databases while ensuring 
confidentiality and compliance - 10% 
 
Required Qualifications (Knowledge, Skills & Experience) 

• Minimum 5 CXCs, including Mathematics and English. 
• 1 – 3 years of experience in Insurance, Case Management, Healthcare Administration, Customer 
service, or a related role.

• Prior experience in a Team Lead or Supervisory role is required. 
• Strong multitasking ability in a fast-paced environment while managing multiple cases 
simultaneously. 
• Excellent verbal and written communication skills, particularly in phone-based client 
interactions, with a vibrant personality. 
• High attention to detail with strong documentation and record-keeping abilities. 
• Ability to work independently while collaborating effectively within a team. 
• Strong problem-solving and critical-thinking skills. 
• Strong background using CRM technology, preferably Salesforce, Case management tools, and 
productivity platforms. 
 
Preferred Qualifications 

• Familiarity with insurance eligibility requirements and application workflows. 
• Experience working in healthcare, insurance, or social services environments. 
• Proven experience communicating with families or clients in a professional, service
oriented capacity. 

Work Conditions / Physical Demands / Travel Requirements 

This position operates in a fully remote (Kingston & St. Catherine), phone-intensive environment and requires a quiet, 
professional workspace with reliable high-speed internet. The role involves extended periods of 
computer and headset use and requires strict adherence to confidentiality, data protection, and 
company policies. 

Important Notes 
• Responsibilities may evolve based on client needs, regulatory requirements, or business 
growth. 
• Accuracy, professionalism, confidentiality, and timeliness are critical due to the sensitive 
nature of insurance-related information. 
• Strong follow-through, empathy, and proactive communication are essential for success 
in this role. 

Disclaimer 
This job description outlines the general nature and level of work performed and is not an 
exhaustive list of duties or responsibilities. Duties may be adjusted to meet business needs. 

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