Reconciliation Officer

Responsible for supporting the collection and Sales process through timely reconciliations of accounts and resolution of payment discrepancies.

KEY RESPONSIBILITIES

• Reconciling payments to ensure the accounting system reflects correct transactions
• Perform verification of payments and reconciliation of customer accounts
• Access documents required to complete investigations and resolve queries related to unpaid, short paid or overpaid invoices.
• Identify root cause of discrepancies by offsetting accurate payments against invoice
• Present reconciliations for validation to Manager
• Verify transactions
• Dispute invoices on accounting system from reconciliation completed as necessary
• Liaise with customers and assigned Sales Representatives to coordinate payment collection
• in the reconciliation process
• Identify root cause of discrepancy by offsetting correct payment against invoice
• Investigate and resolve all disputes related to unpaid, short paid or over paid invoices
• Audit receipt books and maintain records of discrepancies
• Update customer accounts with payment details
• Actively respond to general queries from Sales Reps and Customers.
• Create clearing batches to offset debits against credits on customer’s account
• Support the month end process.
• To observe all procedures and controls related to the credit function

EDUCATION & EXPERIENCE

• Associate degree in Accounting or AAT level 1 or ACCA Level 1
• A minimum of two (2) years’ experience in a comparable role 

COMPETENCIES

• Solid knowledge of reconciliation and accounting principles
• Strong computation ability with keen attention to details
• Excellent initiative, interpersonal, organizational and multi-tasking skills
• Outstanding written, oral communication and interpersonal abilities
• A team player with a customer-oriented approach
• Strong analytical skills and data-driven thinking
• Must possess the ability to positively engage with internal and external customers 
• Quality focus and commitment to excellent customer service.
• Confidential and methodical in problem solving.
• Compliance and knowledge of legislation, regulation and policies.
• Use of information, communication, technology and payroll technology.