Receptionist/Telephone Operator (OPS/TO 2

This position is responsible for executing Front-of-House operations to include receiving mail, screening and processing of visitors to the location and callers via the PBX System.

JOB SUMMARY 

This position is responsible for executing Front-of-House operations  to include receiving mail, screening and processing of visitors to the location and callers via the PBX System. The position also assists in making external calls as requested by members of staff, in fulfilment of the Commission’s mandate.

KEY RESPONSIBILITIES:

1. Monitors Front Office operations, reporting abnormalities and/or issues of concern promptly to the Director;
2. Receives all visitors to the Office; screens and directs them appropriately;
3. Logs all requests for out-going calls directing same to the requesting officers;
4. Records and communicates messages received for unavailable officers;
5. Receives and signs for all external mail and packages received at the Front Desk;
6. Places and receives all incoming calls via the PBX system, observing the established procedures;
7. Peruses telephone bills and identifies approved personal calls placed on behalf of staff, for the Director’s attention;
8. Provides general information to callers, re-directing them for further assistance or to the Commission’s website for additional information, where that option exists.
9. Liaises with service providers to seek clarity on issues as directed by the Director
10. Assists with the training of Relief Telephone Operators to provide these services, as required.
11. Undertakes any other duty that may from time to time be assigned by the Director.

PERFORMANCE STANDARDS: 

1. Callers are responded to promptly, and courteously
2. Messages are relayed accurately
3. Visitors are treated courteously and professionally
4. Malfunctioning equipment are reported promptly
5. Calls are recorded and approved by authorized personnel
6. Calls Log is accurate and maintained efficiently

REQUIRED COMPETENCIES:

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE: 

• Four (4) CXC/GCE O’Level subjects including English Language
• Minimum 1 year working experience in a similar capacity
• Certificate in Telephone Operating, or Certificate in Customer Service, would be an asset
• Knowledge of the roles and responsibilities of the Commission would be an asset

GRADE: OPS/TO 2

 Remuneration: Salary Scale $1,439,455.00 – $1,935,907.00 per annum plus gratuity

Application along with detailed Curriculum Vitae should be submitted no later than March 1, 2026.