Receptionist

Responsible for professionally managing visitors, customers, calls, messages, and gate monitoring, while performing clerical duties that support administrative operations and provide accurate information and referrals.

Job Summary

The ideal candidate should demonstrate exceptional customer service, professionalism, and attention to detail. This role is responsible for ensuring front-office operations run smoothly while maintaining confidentiality, adhering to company policies, and supporting administrative and HR functions to ensure customers’ expectations are consistently exceeded.

Key Responsibilities

• Promptly, accurately, professionally, and courteously receive and manage all telephone calls and visitors.

• Assess, direct, record, and relay calls, inquiries, and messages efficiently.

• Utilize all features of the telephone and voicemail system effectively.

• Ensure the reception desk is staffed at all times during assigned working hours.

• Prepare, process, sort, and distribute all outgoing and incoming mail.

• Sign for deliveries when required and notify relevant recipients.

• Ensure proper collection and distribution of company information to relevant parties.

• Execute call requests from staff members.

• Coordinate and disburse company payments to relevant parties as assigned.

• Assist with the procurement, maintenance, and organization of important company records.

• Maintain a thorough working knowledge of and comply with company policies, procedures, and regulations.

• Keep the immediate supervisor informed of activities, outcomes, and potential issues, and recommend corrective actions where necessary.

• Maintain strict confidentiality regarding customer, visitor, staff, and organizational matters.

• Perform routine office and administrative tasks to support a professional office environment, as directed by the Talent Management Department.

• Prepare and route purchase orders for lunchroom items and toiletries for all branches and departments.

• Assist the Talent Management Administrative Assistant with assigned tasks as needed.

• Ensure surrounding windows and external doors are locked and secured at the end of each working day.

• Report to work regularly and punctually.

• Assist with other duties as assigned to support business operations.