Receptionist

As the first point of contact the incumbent is accountable for the consistent delivery of superior customer service through efficient management of member traffic in the banking hall(s).

QUALIFICATIONS AND EXPERIENCE:

1. An Associate’s Degree in Business Administration or its equivalent from an accredited tertiary institution.
2. A minimum of two (2) years’ experience in a similar position, particularlyin a credit union, commercial or investment bank.
3. Training in Customer Service would be an asset.

MAJOR DUTIES:

1. Consistently provides superior, friendly, warm reception to all persons who visit or call the credit union’s offices.
2. Manage the flow of members who visit the credit union to ensure timely, efficient delivery of service to all members.
3.  Manage the branch’s What’s App line by providing prompt and accurate feedback to members.
4.  Maintain branch log to support member traffic efficiency
5. Perform other related duties as assigned.

JOB SPECIFICATIONS

1. Proficiency in Microsoft office suite (Excel, Word, PowerPoint, publisher)
2. Excellent human relations skills.
3. Ability to communicate effectively both orally and in writing, using all media provided by the credit union.
4. Courteous and pleasant demeanor.
5. Efficient and attentive to details.
6. Ability to meet deadlines.
7. Ability to assist and work well with others.
8. Must be good at spelling and typing to ensure accuracy of data entered databases.
9. Respect the confidentiality of information.