Receptionist/Customer Service Representative

Alan David Custom is a fifth-generation luxury tailoring business based in Manhattan, New York. Specializing in the finest bespoke and custom-made suits. We pride ourselves on delivering exceptional service that matches the quality of our clothing.

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company, specializing in Executive Search, Recruiting, HRO, and Payroll services. On behalf of our esteemed client Alan David, we solicit candidates to apply for the following role:

Receptionist/Customer Service Representative
 

Position Overview

We are seeking a highly experienced Receptionist/Customer Service Representative to be the voice of our brand. You will answer inbound calls, assist customers with their inquiries, provide garment status updates, and convey what makes Alan David Custom unique in the luxury menswear market. Full training will be provided to ensure you can speak knowledgeably and confidently about our services and craftsmanship.

Key Responsibilities

• Answer all incoming phone calls promptly and professionally.
• Provide clients with accurate information regarding order timelines, garment status, and appointment details.
• Explain the unique qualities of Alan David Custom suits in a way that reflects the brand’s luxury positioning.
• Coordinate with internal staff to follow up on client requests.
• Maintain meticulous records of customer interactions and inquiries.
• Uphold the highest level of discretion and professionalism when handling client information.

Required Qualifications

• Perfect, native-level English with clear, neutral accent.
• Minimum 10 years of professional work experience.
• Minimum 5 years with the same employer (job stability is critical).
• Exceptional telephone etiquette and customer service skills.
• Highly organized, detail-oriented, and a self-starter.
• Comfortable speaking with high-net-worth clients in a luxury retail environment.
• Strong follow-up skills and the ability to handle multiple client requests efficiently.

Compensation

Competitive hourly rate based on experience and qualifications.
Long-term, stable role with consistent weekday hours aligned to Eastern Time (New York).

Though we appreciate all applicants, only shortlisted candidates will be contacted.