RELATIONSHIP SUPERVISOR

Responsible for building and maintaining client relationships to ensure loans are effectively managed and risks are mitigated to ensure loan targets are achieved. Ensures compliance with relevant regulatory requirements.

Duties and Responsibilities

Supervisory duties

• Maintain a highly motivated and well-trained staff. Supervise staff to ensure regular, high standard of performance and engagement.
• Complete performance reviews for all assigned team members within required timeframes.

 Loans, Sales & Service

• Develop and maintain relationships with new and existing customers
• Understand customer needs and assess their borrowing requirements
• Structure and present loan proposals to customers and the credit committee
• Manage the loan process from application to completion
• Build and maintain a strong pipeline of new business opportunities
• Achieve and maintain a high standard of performance through exceeding assigned annual loan/sales targets.
• Co-ordinate and execute loan promotions.
• Perform all duties as required in the underwriting and approval of loans/leases including:

• Preparing loan/lease applications and closing loan documents.
• Interviewing loan applicants.
• Preparing approval and commitment letters
• Verifying the accuracy of loan amounts and repayment terms.
• Approve loan disbursements.
• Conducting site visits as required

• May be required to sign cheques as an approved cheque signatory.
• May be required to sign off on incoming and outgoing security documents.
• Follow up with attorneys on outstanding legal matters to completion
• Maintain and develop existing relationships with customers as well as actively seek out new business.
• Prepares reports as required including the Commitment report.
• Act as departmental representative at meetings with internal and external stakeholders and customers where required.
• Sells/cross sells the organisation’s products and services. Identify referral opportunities and make relevant referrals to assist the branch to meet its objectives.

Regulatory

• Approve the annual review of client files for regulatory purposes.
• Assist the Manager, Capita Financial Services in responding to and addressing any concerns identified in regulatory reports.  
• Act as departmental liaison with regulators, external and internal auditors and Group assurance functions where required.

 Any other duties ancillary or related to the foregoing.

Qualifications and Experience

• Bachelor’s Degree in Finance or Accounting or a related field
• 3 years’ experience in a financial institution working as a Loans Officer
• Supervisory experience would be an asset

Knowledge/Skills and Abilities

• Good written, verbal and interpersonal skills
• Excellent customer service and relationship building skills
• Ability to be flexible and to organise, prioritise and perform multiple tasks
• Advanced Microsoft Office skills with specific focus on Word & Excel