REGIONAL COLLECTIONS AGENT

The position liaises directly with Debtors and Clients in Guyana, negotiates on outstanding debts and where necessary, initiates or recommends further recovery action to achieve settlement of debts in the shortest possible timeframe.

Key Responsibilities:

• Conduct debt collection efforts remotely using telephone, email, and other communication technologies to contact debtors and negotiate payment arrangements.
• Perform field visits to debtors in Guyana to discuss payment solutions and collect outstanding debts as within approved Company Policy and Procedures, while adhering to all local laws and regulations regarding debt collection in respective jurisdiction.
• Maintain accurate and detailed records of all interactions with debtors, payment arrangements, and all other collections activities.
• Report regularly to the Barbados & Trinidad offices, providing updates and insights on collection activities and debtor accounts status.
• Collaborate with legal departments or external legal counsel as needed to resolve disputes and handle delinquent accounts that require legal proceedings.
• Adhere to all company policies and guidelines, as well as ethical standards for debt collection.
• Utilize negotiation and interpersonal skills to maintain positive relations with debtors while effectively recovering owed funds.
• Engage in continuous learning to understand local regulations and guidelines related to debt collection in Guyana.
• Conduct business and intelligence research as requested from the Credit & Risk Department in support of its Business to Business and Investigative Reporting function.  

Skills and Knowledge: 

• Proven experience in debt collection or a related field
• Strong communication and negotiation skills with the ability to resolve conflicts and persuade others.
• Knowledge of debt collection laws and regulations in Guyana.
• Ability to work independently with minimal supervision and also as part of a team.
• Reliable internet connection and proficiency in using digital communication tools for remote work.
• Must be based in Guyana with the ability to travel within the country as needed