Quality/ Lab Coordinator

The Quality/Lab Coordinator plays a critical role in coordination and support within the Quality Assurance and R&D functions within the company, providing technical, administrative, and operational support to the Chief Quality Officer (CQO) and Technical Quality Manager.

Duties & Responsibilities:

Departmental & Administrative Coordination

• Provide comprehensive technical, administrative and coordination support to the CQO and Technical Quality Manager including data entry & reporting ensuring timely follow-up and closure.
• Organize, maintain, and keep updated quality databases, electronic and physical records- quality reports, google sheets / logs, trackers, line monitoring and batch records, and regulatory files.
• Prepare meeting minutes, memoranda, correspondence, presentations, and technical reports.
• Follow up with QA staff on outstanding reports, NCRs, line monitors, retained samples etc.
• Follow up and escalate overdue actions on behalf of CQO
• Liaise with cross functional teams to support quality objectives and issue resolution
• Manage QA overtime/ shift allowances forms and timely submission to Payroll
• Leave management, record keeping and timely submission to HR.
• Coordinate QA staff training registrations, payments, and maintain training databases and records.
• Collect, validate, consolidate, and maintain Quality KPIs for monthly departmental reporting.
• Support TQM with customer complaint management and resolution.
• Support with external audits (SQF, regulatory, customer), documentation and follow-up.
• Ensure the laboratory is adequately stocked with chemicals, consumables and supplies at all times.
• Source and manage suppliers /service providers, obtaining quotations and coordinating deliveries.
• Prepare purchase requisitions, payment vouchers, and supporting documentation for QA/R&D expenses, ensuring accurate GL allocation and record-keeping.
• Coordinate scale calibrations and external laboratory testing, tracking, and record keeping.
• Develop working understanding of plant processes and product flows to support quality operations.
• Be trained to function as a QA Technician and provide line monitoring/testing support as required.
• Support the TQM with on-site and off-site product approvals, inspections of discrepant, On-Hold or non-conforming items, liaising with relevant teams for resolution and timely closure.
• Participate in job-related training and development activities as required by the company.
• Perform other duties assigned by the CQO consistent with the role.
• Conforms to all established departmental and company policies, procedures, quality, SQF, GMPs, HACCP, food safety, HSE protocols, confidentiality and ethical standards.