Quality Assurance & Food Safety Officer

Quality Assurance & Food Safety Officer

About Us:
Tortuga is a renowned brand celebrated for its quality and unforgettable experience. With over 20 million Caribbean tourists and cruise ship passengers annually, Tortuga transcends being merely a product, becoming a cherished memory. Our Spirit Cakes, honored as the #1 export of the Cayman Islands and repeatedly awarded "Best Cruise Souvenir" by Porthole Cruise Magazine, epitomize our commitment to excellence. Available in airports, travel retail markets, specialty food departments, and gourmet stores across the Caribbean and North America, Tortuga treats also adorn the gift shops of nearly 100 cruise ships and are enjoyed in 70 countries worldwide.

About the role:                                                                                                                                                              The Food Safety & Quality Assurance Officer plays a crucial role in ensuring the highest standards of food safety and quality at Tortuga. Reporting directly to the Quality Assurance & Food Safety Lead and indirectly to the Head of Manufacturing, this position involves close collaboration with all levels of management and staff.

Duties & Responsibilities:
Assisting the QAFS Lead in managing Tortuga’s Quality and SQF HACCP programme by:
• Planning, presenting, and coordinating HACCP Team meetings and training.
• Maintaining relevant documentation and ensuring corrective actions through Root Cause Analysis.
• Monitoring facility practices, conducting audits, and performing quality tests.
• Support SQF HACCP training, customer complaints process, and quality deviations monitoring.
• Act as QAFS Proxy when necessary.

Assisting the QAFS Lead in managing Tortuga’s Quality Assurance program by:
• Establish and review processing specifications.
• Conduct quality analyses on products.
• Manage customer complaints, identifying continuous improvement projects.
• Ensuring all data is documented and records are up to date.

AEO Responsibilities:
• Participating in the company’s AEO supply chain certification programme by ensuring compliance with security requirements for incoming and outgoing shipments.

General Responsibilities:
• Embracing all aspects of the FS & QA programmes at Tortuga and promoting a FS & QA culture throughout the organization.
• Actively participating in guaranteeing the successful performance of Quality, HACCP, and SQF programs.
• Performing other related duties as assigned.

Qualifications & Experience:
• Minimum 3 years of experience in a similar role.
• Bachelor’s Degree in Sciences – Food Science or Food Technology preferred.
• Training in HACCP, PCQA and Quality Assurance systems, a plus

Key Skills & Abilities:
• Mathematical competence
• Monitoring/process control competence
• Science proficiency
• Training skills
• Problem-solving abilities
• Complex problem-solving skills
• Quality control analysis
• Selective attention

Join Tortuga and contribute to our commitment to food safety and quality assurance.