Project Manager

We are seeking a detail-oriented and proactive Project Manager. Responsible for driving client engagement success while cultivating a high-performance, values-led team culture. You’ll ensure operational excellence and client satisfaction.

Position Title: Project Manager

Department: Operations – Front-Office
Reporting to: Transition Manager/ Chief Operating Officer

Location: 26 Bay Road, St. James, Port of Spain
Employment Type: Full-Time

Role Overview:

We are seeking a detail-oriented and proactive Project Manager to join our Operations-Front Office team. In this role, you will be responsible for driving client engagement success while cultivating a high-performance, values-led team culture.  You’ll ensure operational excellence and client satisfaction by embedding our standards of excellence, and fostering an environment for continuous improvement.  You will be required to have strong people leadership qualities, experience in overseeing projects/ engagements and a client-focused mindset.

Key Responsibilities:

Client & Operational Excellence:

• Act as the primary client contact, leveraging team strengths to build trust-based relationships and anticipate client needs.
• Ensure the delivery of contracted finance and accounting services meets client expectations for accuracy, timeliness, and quality.
• Oversee onboarding/transitions while ensuring team alignment with cultural and operational standards.
• Oversee service areas including (but not limited to): Accounts Payable, Accounts Receivable, Bank Reconciliations, Expense Reporting, Payroll Processing, and Month-End Close.
• Drive SLA/KPI adherence by empowering teams to own solutions and implement corrective actions.
• Understand financial workflows and client-specific nuances to provide relevant oversight and support resolution of escalations.
• Identify process improvements through collaborative team ideation sessions.
• Manage account profitability while balancing team well-being and sustainable performance.
• Drive resolution of service delivery issues, collaborating with internal departments as needed.
• Manage account transitions and expansions (e.g., new services, increased FTEs).
• Monitor account profitability and resource utilization.
• Identify opportunities for up-selling or cross-selling additional services.

People Leadership & Culture Building:

• Champion our organizational culture of excellence by modeling core in daily interactions and decision-making.
• Build and lead high performance teams through identifying training or support needs in collaboration with Career Pathing and/or Training & Development teams.
• Embed cultural standards via team rituals and feedback mechanisms.
• Proactively resolve conflicts, promote psychological safety, and reinforce behaviors aligned with our values.
• Measure and elevate team engagement using regular one-on-one meetings, pulse surveys, 360° feedback, and retention metrics.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Qualifications and Experience

Education & Experience:

• Bachelor’s degree in Business, Accounting, Management or a related field. CPA, PMP or similar qualification is a plus.
• Minimum of 3-5 years of client-facing experience, including direct people management, preferably in a fast-paced environment.
• Success in building high-performing teams and driving culture.
• Experience managing distributed or cross-functional teams.
• Knowledge of F&A processes (AR, AP, Reconciliations, Reporting) is strongly preferred.

Key Competencies:

• Client relationship management
• Team leadership & coaching
• Operational excellence
• Critical thinking & problem-solving
• Communication (written & verbal)
• Project & time management
• Financial acumen (in service delivery context)

Why Join Us?

• Partner with global clients to solve challenges, shape best practices and drive value.
• Work with a team of highly skilled professionals in a collaborative and supportive environment that prioritises well-being, balancing performance with sustainability.
• Competitive compensation, benefits, and professional development opportunities.

Application Process:
If you are passionate about client services and have the people and project management skills to make an impact, we’d love to hear from you.