Production Support Officer

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Investments Jamaica Limited is seeking a suitable candidate to join our Group Treasury and Asset Management Operations team in the capacity of:

Production Support Officer (Grade 3)

Support the business requirements in the provision of ongoing system enhancements & testing services.

 Key reference point for branch network and business units for day-to-day issues relating to core and secondary software systems and applications.

Conduct research & analyses that assist in the resolution of account reconciliations, audit findings, complex internal customer queries and change requests.

Location: Kingston

As a Production Support Officer, you will:

• Investigate operational requirements for straight forward service requests changes and issues.
• Contribute to improvements in information systems, data management and processes/procedures.
• Creates clear and precise business requirements that are generated from Action Requests (ARs).
• Perform User Acceptance Testing for new systems being implemented and/or M&ECR's (Maintenance & Enhancement Change Requests) created to resolve the action requests.
• Support the implementation of new systems, processes and revised policies, procedures and guidelines to units.
• Assist in resolving any resulting or outstanding issues and provide appropriate feedback to all for all service delivery supported systems.
• Identify information flows, processes and procedures that will meet the business requirements for change requests.
• Provides a ‘Center of Expertise’ for core system functionality and guidelines.
• Identify issues related to core systems or guidelines negatively impacting efficient and effective processing or client care within the unit.
• Provide clear and precise documentation to facilitate a non-disruptive implementation and adequate knowledge transfer for post- implementation and audit trails aligned to Sagicor Investments Jamaica standards.
• Support other test team members and associated IT resources, as appropriate, through the execution of testing related activities.
• Act as the reference point for Group Treasury and Asset Management for day-to-day issues relating to core and secondary software systems and applications, including eServices.
• Conduct research and analysis that assist in the resolution of account reconciliations, audit findings and customer queries.
• Provide technical analysis of large data sets for monthly reporting.
• Perform other job-related duties assigned from time to time.

What do you need?

• A minimum of a Bachelor’s Degree in Management Studies, IT, Banking & Finance or related discipline from a recognized tertiary institution. 
• Minimum three (3) years’ experience in financial services industry.
• Advanced Proficiency in Microsoft Suite of Products, particularly MS Excel.
• Knowledge of regulations governing financial institutions.
• Knowledge of Project Management tools and techniques.
• Strong analytical, critical thinking and problem-solving skills.
• Ability to investigate and resolve complex issues.
• Sound organizational and time management skills with the ability to handle multiple tasks/assignments.
• Strong interpersonal skills with the ability to communicate effectively both in oral and written form, with a wide range of individuals at varying levels
• Knowledge of financial software systems & applications.
• Ability to complete assigned tasks without constant supervision.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 26, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.