Procurement System Support Specialist (K-JESS)

You will serve as a subject matter expert on the Front Door platform, providing real-time support to colleagues.

Join Our Team as a Procurement System Support Specialist!

Location: Kingston, Jamaica
Job Level: Senior Officer
Company: KPMG Jamaica Extended Support Services (JESS)


Are you passionate about procurement operations and digital workflow optimization? Do you thrive in a fast-paced, customer-centric environment? KPMG JESS is seeking a Procurement System Support Specialist to support our U.S. member firm’s Strategic Sourcing Procurement (SSP) operations.


About the Role:
As a Procurement System Support Specialist, you’ll be the go-to expert for Microsoft Azure Front Door and ServiceNow platforms. You’ll provide real-time support, streamline intake processes, and drive continuous improvement initiatives that enhance operational efficiency across procurement systems.


Key Responsibilities:

• ​Monitor and triage ServiceNow intakes, ensuring prompt and accurate routing.
• ​Lead Category Manager assignments via “The Front Door” within defined SLAs.
• ​Deliver exceptional customer service and support to SSP colleagues.
• ​Resolve misrouted requests and assist with remediation efforts.
• ​Identify system gaps and propose solutions for process optimization.
• ​Report progress on improvement initiatives to process leads.
  

Must-Have Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field.
• ​Minimum 3 years’ experience in procurement or purchasing.
• ​Strong communication, analytical, and problem-solving skills.
• ​Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• ​Ability to work independently and collaboratively in a team environment.
• ​Excellent time management and organizational skills.
  

Core Competencies
Business Skills:

• Clear and effective communication
• ​Customer service excellence
• ​Teamwork and collaboration
• ​Stakeholder relationship management
  

Technical Skills:

• Strategic problem-solving
• ​Process quality and efficiency
• ​Persuasion and influence
• ​Strategic thinking aligned with organizational goals

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Special Conditions

• KJESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.

Why Join Us?

At KPMG JESS, you’ll be part of a dynamic team that values innovation, collaboration, and professional growth. This is your opportunity to make a meaningful impact in a global organization while working from Kingston.


Apply Now and be part of a team that’s transforming procurement operations!

We thank all interested applicants however, only shortlisted candidates will be contacted. 

Is this job for you?

If YES, please view the Job Description and APPLY on our job webpage immediately below:

Procurement System Support Specialist (APPLY HERE) 

Learn more about K-JESS here: K-JESS Homepage

© 2025 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.