Process Compliance Analyst

The Process Compliance Specialist is responsible for supporting the Quality Assurance team by auditing non-clinical interactions to assess adherence to defined processes and customer service expectations.

The Process Compliance Specialist is responsible for supporting the Quality Assurance team by auditing non-clinical interactions to assess adherence to defined processes and customer service expectations. This role contributes to operational excellence by organizing quality documentation, preparing audit materials, and assisting in the identification of performance gaps through structured review and reporting.

Working both independently and collaboratively, the Process Compliance Specialist helps ensure that interactions meet internal and client-specific quality benchmarks. The role also supports continuous improvement efforts by developing data-driven insights and facilitating feedback loops between operational teams and quality leadership.

This position offers exposure to audit principles and quality frameworks, serving as a developmental pathway into more advanced roles in Quality Assurance.

Responsibilities and Duties

1. Audit specific transactions against pre-defined criteria.
2. Support continuous improvement by identifying trends and outliers.
3. Work as a member of a team developing data to support ongoing projects and improvement efforts.
4. Maintain a focus on productivity and accuracy of work
5. Remain confident and able to manage multiple priorities in a dynamic and changing business environment
6. Work independently, in team settings, and under time-pressured deadlines
7. Performs other duties as assigned by Supervisor/Manager.